Windows 7 Backup error

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Please temporary disable the anti-virus. If the issue still occurs, please open the skipped log. The log is stored in C:\Windows\Logs\WindowsBackup. The format of the file name is “000-00-00 000000_error.log”. From the log you will see which files were not backed up.

Please let us know if the issue occurs this time. If the issue reoccurs, please open Event Viewer, locate to “Application and Service Logs\Microsoft\Windows\WindowsBackup\ActionCenter”, try to find the backup process that cause the hanging issue.

Did you include a system image backup? If so, how does it work if you do not include a system image backup?

Arthur Xie - MSFT

Monday, November 16, 2009 8:53 AM

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How do I view the window backup.etl file? I tried running a backup without the image and that didn't work. I also looked at the action center and it doesn't show any errors.

-	Provider

[ Name]

Microsoft-Windows-Backup

[ Guid]

{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}

EventID

5

Version

2

Level

2

Task

0

Opcode

0

Keywords

0x4000000000000000

-	TimeCreated

[ SystemTime]

2009-11-16T01:13:41.247667100Z

EventRecordID

11

Correlation

-	Execution

[ ProcessID]

4596

[ ThreadID]

2452

Channel

Microsoft-Windows-Backup

Computer

B2394.bckcom.com

-	Security

[ UserID]

S-1-5-18

-	EventData

BackupTemplateID

{2286600A-96B2-463D-96B0-F5F5923E1393}

HRESULT

2155348315

BackupState

12

BackupTarget

\\Bckterminal\f\B2394

NumOfVolumes

2

BackupTime

2009-11-16T00:00:38.779306600Z

HRESULT2

2155348315

VolumesInfo

DetailedHRESULT

2147942464

SourceSnapStartTime

1601-01-01T00:00:00.000000000Z

SourceSnapEndTime

2009-11-16T00:05:38.450884000Z

PrepareBackupStartTime

PrepareBackupEndTime

BackupWriteStartTime

BackupWriteEndTime

TargetSnapStartTime

1601-01-01T00:00:00.000000000Z

TargetSnapEndTime

1601-01-01T00:00:00.000000000Z

DVDFormatStartTime

DVDFormatEndTime

MediaVerifyStartTime

MediaVerifyEndTime

BackupPreviousState

9

ComponentStatus

SSBEnumerateStartTime

1601-01-01T00:00:00.000000000Z

SSBEnumerateEndTime

1601-01-01T00:00:00.000000000Z

SSBVhdCreationStartTime

1601-01-01T00:00:00.000000000Z

SSBVhdCreationEndTime

1601-01-01T00:00:00.000000000Z

SSBBackupStartTime

1601-01-01T00:00:00.000000000Z

SSBBackupEndTime

1601-01-01T00:00:00.000000000Z

SystemStateBackup

BMR

true

VssFullBackup

true

UserInputBMR

false

UserInputSSB

false

BackupSuccessLogPath

BackupFailureLogPath

EnumerateBackupStartTime

EnumerateBackupEndTime

PruneBackupStartTime

PruneBackupEndTime

Monday, November 16, 2009 4:14 PM

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Elijah,

Regret the inconvenience. Can you please send the etl files after the failure to Soudamini[dot]Sreepada[at]microsoft[dot]com. I would work with you offline to get the issue resolved.

Monday, November 16, 2009 5:45 PM

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I upgraded to win 7 from vista and I also am having a problem trying to back up my files. I have tried with and with out the image backup. Doesn't seem to matter. You were working with Elijah offline, but this may be a common problem from what I am seeing. could you please post some sort of resolution?

Saturday, November 21, 2009 6:15 PM

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I'm experiencing the same situation as jjkerley311, and I haven't been able to find a solution in the forums or elsewhere. Here's what I get:

"A shadow copy could not be created. Please check "VSS" and "SPP" application event logs for more information. Details: The shadow copy provider had an error. Check the System and Application event logs for more information. Error code 0x81000019"

Please help! Thanks.

Saturday, November 21, 2009 6:43 PM

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Read @jimg43 post from this thread http://social.technet.microsoft.com/Forums/en/w7itproperf/thread/25deba76-464b-4a9d-9b32-a283bb6a88ce

Saturday, November 21, 2009 8:30 PM

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Windows 7 Ultimate image backup can not back up to DVD's: It goes through the process, making the shadow copies and whatnot, asks for the first blank disc, it warns you that it needs to format it, you tell it to go ahead. It proceeds with the backup. But then, after a long while, it says that there is not enough space on the disc. You try another disc, same deal. I've tried both DVD+R discs and DVD+RW discs with the same result.

I'm using Windows 7 Ultimate x64 on both of my machines (Asus P5Q, Intel Q9560, 8 GB RAM and HP Entertainment PC dv6934 with 3 GB RAM and Intel Centrino Core 2 DUO T5750)

Windows Vista Ultimate x64 full image backup to DVD works just fine on these machines.

Sunday, November 22, 2009 4:35 AM

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Read @jimg43 post from this thread http://social.technet.microsoft.com/Forums/en/w7itproperf/thread/25deba76-464b-4a9d-9b32-a283bb6a88ce

Thanks for pointing to this post, but it isn't my problem. Mine was already set to on for system protection.

Sunday, November 22, 2009 10:57 PM

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Windows 7 Ultimate image backup can not back up to DVD's: It goes through the process, making the shadow copies and whatnot, asks for the first blank disc, it warns you that it needs to format it, you tell it to go ahead. It proceeds with the backup. But then, after a long while, it says that there is not enough space on the disc. You try another disc, same deal. I've tried both DVD+R discs and DVD+RW discs with the same result.

I'm using Windows 7 Ultimate x64 on both of my machines (Asus P5Q, Intel Q9560, 8 GB RAM and HP Entertainment PC dv6934 with 3 GB RAM and Intel Centrino Core 2 DUO T5750)

Windows Vista Ultimate x64 full image backup to DVD works just fine on these machines.

Thanks for posting, but I am not trying to use a DVD. I have a USB portable hard drive that I used when I backed up under VISTA. The error I am getting is "The system cannot find the file specified. (0x80070002)". It would be very nice it it would say what file it is trying to find, but that might be too helpful in figuring out how to fix this irritating problem.

By the way, this last attempt was with the image copy turned of.

Sunday, November 22, 2009 11:17 PM

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Well, I am sure this won't help any one else, but my back up just completed. The only thing I did was using a different USB portable hard drive. When I did the win 7 upgrade, it wasn't a complete new install. The only thing I can think is the first drive is what I used for my vista backups. Somehow, maybe this was confusing the process. Anyway, it just worked. Wish I could help somebody else with this, but I doubt it will mean anything to anyone else.

Monday, November 23, 2009 1:42 AM

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How do I view the window backup.etl file? I tried running a backup without the image and that didn't work. I also looked at the action center and it doesn't show any errors.

- Provider

[ Name] Microsoft-Windows-Backup

[ Guid] {1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}

EventID 5

Version 2

Level 2

Task 0

Opcode 0

Keywords 0x4000000000000000

- TimeCreated

[ SystemTime] 2009-11-16T01:13:41.247667100Z

EventRecordID 11

Correlation

- Execution

[ ProcessID] 4596

[ ThreadID] 2452

Channel Microsoft-Windows-Backup

Computer B2394.bckcom.com

- Security

[ UserID] S-1-5-18

- EventData

BackupTemplateID {2286600A-96B2-463D-96B0-F5F5923E1393}

HRESULT 2155348315

BackupState 12

BackupTarget \\Bckterminal\f\B2394

NumOfVolumes 2

BackupTime 2009-11-16T00:00:38.779306600Z

HRESULT2 2155348315

VolumesInfo <VolumeInfo><VolumeInfoItem Name="System Reserved" OriginalAccessPath="" State="14" HResult="0" DetailedHResult="0" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="31784960" NumUnreadableBytes="0" TotalSize="31784960" TotalNoOfFiles="0" Flags="522" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="12" HResult="-2139618981" DetailedHResult="-2147024832" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="2954821632" NumUnreadableBytes="0" TotalSize="33661976576" TotalNoOfFiles="0" Flags="1544" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /></VolumeInfo>

DetailedHRESULT 2147942464

SourceSnapStartTime 1601-01-01T00:00:00.000000000Z

SourceSnapEndTime 2009-11-16T00:05:38.450884000Z

PrepareBackupStartTime <TimesList><Time Time="2009-11-16T00:05:59.809Z" /><Time Time="2009-11-16T00:06:45.465Z" /></TimesList>

PrepareBackupEndTime <TimesList><Time Time="2009-11-16T00:05:59.825Z" /><Time Time="2009-11-16T00:06:45.637Z" /></TimesList>

BackupWriteStartTime <TimesList><Time Time="2009-11-16T00:06:04.044Z" /><Time Time="2009-11-16T00:06:45.652Z" /></TimesList>

BackupWriteEndTime <TimesList><Time Time="2009-11-16T00:06:45.465Z" /><Time Time="2009-11-16T01:13:41.247Z" /></TimesList>

TargetSnapStartTime 1601-01-01T00:00:00.000000000Z

TargetSnapEndTime 1601-01-01T00:00:00.000000000Z

DVDFormatStartTime <TimesList></TimesList>

DVDFormatEndTime <TimesList></TimesList>

MediaVerifyStartTime <TimesList></TimesList>

MediaVerifyEndTime <TimesList></TimesList>

BackupPreviousState 9

ComponentStatus <ComponentStatus></ComponentStatus>

SSBEnumerateStartTime 1601-01-01T00:00:00.000000000Z

SSBEnumerateEndTime 1601-01-01T00:00:00.000000000Z

SSBVhdCreationStartTime 1601-01-01T00:00:00.000000000Z

SSBVhdCreationEndTime 1601-01-01T00:00:00.000000000Z

SSBBackupStartTime 1601-01-01T00:00:00.000000000Z

SSBBackupEndTime 1601-01-01T00:00:00.000000000Z

SystemStateBackup <SystemState IsPresent="0" HResult="0" DetailedHResult="0" />

BMR true

VssFullBackup true

UserInputBMR false

UserInputSSB false

BackupSuccessLogPath

BackupFailureLogPath

EnumerateBackupStartTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>

EnumerateBackupEndTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>

PruneBackupStartTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>

PruneBackupEndTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>

Do you include a system image backup? Where is the location of the backup?

I noticed that the computer is in domain. Are you the domain admin? I suspect that some data is not accessible due to domain security policies. Do you temporarily disable the anti-virus before backup?

Additionally, you may run the command vssadmin list writers > %userprofile%\desktop\vsswriters.txt. Then open the file vsswriters.txt on Desktop and see if there is any error on certain writers.

Arthur Xie - MSFT

Monday, November 23, 2009 3:24 AM

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The issue being discussed here is - backup error 2155348315.
I am following up with Elijah offline to resolve the issue. Meanwhile, I request every one to start a different thread for different issues. It would be a better way to track those issues to completion.

Thanks,
S.Soudamini [MSFT]

--
This posting is provided "AS IS" without warranties and confers no rights.

Marked as answer by Ronnie VernonMVP Friday, June 11, 2010 10:12 AM

Tuesday, November 24, 2009 9:17 AM

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S.Soudamini,

Did you ever find an answer the the backup error 2155348315?

Thursday, December 3, 2009 6:51 PM

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Elijah,

I had sent a mail to you stating that its a failure to write to the network location. You should check the network connectivity or an issue with the network device that you are using.

This posting is provided "AS IS" without warranties and confers no rights.

Friday, December 4, 2009 9:39 AM

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Hi Elijah W & Soudamini.

I am interested to know if you have solved the "2155348315" problem.

My status-
Win7 Pro on a Vaio.
Trying to back up - Vaio wireless link to Belkin FSD8635 router, wired via Netgear GS105 switch to Netgear ReadyNAS NVX.
1st try - System Image. Failed after about 19GB. Completely hung the Vaio which lost wireless access. Backup would not close from "Cancel" or task manager. Vaio would not shutdown. Had to remove mains power & battery. (Errors 0x8078015B & 0x80070040 - not surprising that it couldn't find the folder and then that the network name was no longer available!)
2nd try - just normal files backup (no System Image). Managed about 300MB, before failing with the 2155348315 error message.
3rd try - normal backup again. Failed after 2MB, hanging the wireless but at least allowing me to gracefully back out of the Backup program.

I only managed to save 1 evtx file. Can't seem to find event logs for the first and 3rd failures!!
- System
  - Provider
   [ Name] Microsoft-Windows-Backup
   [ Guid] {1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}

EventID 5

Version 2

Level 2

Task 0

Opcode 0

Keywords 0x4000000000000000

- TimeCreated
[ SystemTime] 2009-12-11T22:34:35.629839900Z

EventRecordID 2

Correlation

  - Execution
   [ ProcessID] 1724
   [ ThreadID] 1116

Channel Microsoft-Windows-Backup

Computer Vaio

- Security
[ UserID] xxxxxx

- EventData
  BackupTemplateID {0DD04534-4A71-4341-A34F-52D8D38382C5}
  HRESULT 2155348315
  BackupState 12
  BackupTarget \\Nas-xxxxx\xxxx\Vaio Backup
  NumOfVolumes 1
  BackupTime 2009-12-11T22:18:01.096893100Z
  HRESULT2 2155348315
  VolumesInfo <VolumeInfo><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="12" HResult="-2139618981" DetailedHResult="-2147024832" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="1841233920" NumUnreadableBytes="0" TotalSize="34124849152" TotalNoOfFiles="0" Flags="1546" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /></VolumeInfo>
  DetailedHRESULT 2147942464
  SourceSnapStartTime 2009-12-11T22:18:01.081293000Z
  SourceSnapEndTime 2009-12-11T22:19:14.323421700Z
  PrepareBackupStartTime <TimesList><Time Time="2009-12-11T22:19:14.853Z" /></TimesList>
  PrepareBackupEndTime <TimesList><Time Time="2009-12-11T22:20:34.554Z" /></TimesList>
  BackupWriteStartTime <TimesList><Time Time="2009-12-11T22:20:34.710Z" /></TimesList>
  BackupWriteEndTime <TimesList><Time Time="2009-12-11T22:34:31.854Z" /></TimesList>
  TargetSnapStartTime 1601-01-01T00:00:00.000000000Z
  TargetSnapEndTime 1601-01-01T00:00:00.000000000Z
  DVDFormatStartTime <TimesList></TimesList>
  DVDFormatEndTime <TimesList></TimesList>
  MediaVerifyStartTime <TimesList></TimesList>
  MediaVerifyEndTime <TimesList></TimesList>
  BackupPreviousState 9
  ComponentStatus <ComponentStatus></ComponentStatus>
  SSBEnumerateStartTime 1601-01-01T00:00:00.000000000Z
  SSBEnumerateEndTime 1601-01-01T00:00:00.000000000Z
  SSBVhdCreationStartTime 1601-01-01T00:00:00.000000000Z
  SSBVhdCreationEndTime 1601-01-01T00:00:00.000000000Z
  SSBBackupStartTime 1601-01-01T00:00:00.000000000Z
  SSBBackupEndTime 1601-01-01T00:00:00.000000000Z
  SystemStateBackup <SystemState IsPresent="0" HResult="0" DetailedHResult="0" />
  BMR true
  VssFullBackup true
  UserInputBMR false
  UserInputSSB false
  BackupSuccessLogPath
  BackupFailureLogPath
  EnumerateBackupStartTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
  EnumerateBackupEndTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
  PruneBackupStartTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>
  PruneBackupEndTime <TimesList><Time Time="1601-01-01T00:00:00.000Z" /></TimesList>

If you can help I would be very grateful. I have 2 other computers on my home network and was counting on the NAS to save me wondering around the house with various external HDD's every week :-)

Many thanks,

Proposed as answer by Soudamini [MSFT]Microsoft employee Wednesday, January 20, 2010 12:00 PM

Saturday, December 12, 2009 1:48 AM

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Hi,

This can happen due to intermittent network issues. In this case, copying the file from the local machine to target disk fails intermittently with semaphore time out issue.
You need to check the network settings.

Thanks,
S.Soudamini.

This posting is provided "AS IS" without warranties and confers no rights.

Wednesday, January 20, 2010 12:00 PM

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Thank you.

I'm still on this. Unfortunately I have been unwell recently. Now I'm getting back to solving this and a couple of other issues with my NAS. I have a support call to make to Netgear this week.

Before I do that, please can you tell me which network settings I should be looking at? Any thoughts on potential changes to make?

I appreciate your time. Many thanks.

Wednesday, January 20, 2010 8:36 PM

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Any news on this? Been having the same error running a backup of a Windows 7 64b system over my network server (WHS). Ran the backup several times. It has worked before but has been failing in the last couple of weeks giving me all kinds of errors...
Either network share no longer available, not enough space, permission or other...

But I have been getting error 2155348315 as well several times (more often than anything else). It seems to almost complete the backup but then doesn't correctly finish.

Any thoughts?

Sam

Tuesday, May 11, 2010 9:08 PM

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I finally got a final resolution to my problem. I have a HP computer and there was a specific problem to the motherboard/usb bridge drivers and WIN 7. HP had a fix from MS that hadn't been released to the general public thru an update. More or less a beta. I installed the fix and have not had any problems since. I would suggest you contact your computer manufacture to see if they have anything that might help.

Tuesday, May 11, 2010 10:38 PM

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LOL... good to hear.... I'm guess I'm SOL, I'm the computer Manufacturer so unless Microsoft somehow manages to discover the issue I guess I won't be backing up that system...

Sam

Tuesday, May 11, 2010 11:08 PM

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I'm responding to this message because this worked for me. I was able to complete the back up when I turned the Firewall off. Thank you!

Wednesday, July 20, 2011 8:00 PM

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so, i know this is an old post, but for anyone that is searching for a solution for the "0x8078015b" backup error, i have the solution.

I had the same error when trying to backup and this is what i did to fix it.

It seems that the target that you should save the backup, MUST have at least twice the free space of the size of your backup.

So when i tried to backup my 74GB system disk on a 120GB (free space) HDD i kept getting the 0x8078015b error, but when i changed the save target on a 500GB HDD (the amount of free space i had on a 1TB HDD), the backup process completed without errors.

And after some search on the onternet i also found some other forum posts that were stating the same.
YOU MUST HAVE TWICE THE FREE SPACE ON THE TARGET YOU ARE SAVING YOUR BACKUP.

Monday, February 6, 2012 6:19 PM

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