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DPM 2016 (5.0.322.0) Console crashes when going to monitoring. RRS feed

  • Question

  • Hello all.

    I'll be happy to any help about my problem.

    DPM 2016 Administrator Console crashes every time a go to Monitoring tab.

    In Event Viewer I have an error:

    Log Name:      Application
    Source:        MSDPM
    Date:          8/29/2017 3:13:01 PM
    Event ID:      999
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      MyDPMServer.mydomain.com
    Description:
    The description for Event ID 999 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    
    If the event originated on another computer, the display information had to be saved with the event.
    
    The following information was included with the event: 
    
    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    
    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>8/29/2017 12:13:01 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>NullReferenceException</ExceptionType><ExceptionMessage>Object reference not set to an instance of an object.</ExceptionMessage><ExceptionDetails>System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertHelper.GetServerName(Datasource datasource, DpmServer server)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.GetSubItem(Int32 columnIndex, Alert alert)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.CreateGlvItem(Alert alert)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.AddAlert(Alert alert)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.PopulateAlerts()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.RefreshView()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.OnQueryCompleted(Object sender, EventArgs e)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.OnActivePageChanged(Object sender, ActivePageChangedEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.MonitoringPage.OnActivePageChanged(Object sender, ActivePageChangedEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.OnActivePageChangedEventHandler.Invoke(Object sender, ActivePageChangedEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.navigationTabs_SelectedIndexChanged(Object sender, NavigationPaneEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.NavigationPaneControl.NavigationPane.ButtonClicked(NavigationButton sender)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.LoadPage(Int32 pagePosition)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.navigationTabs_SelectedIndexChanged(Object sender, NavigationPaneEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.NavigationPaneControl.NavigationPane.ButtonClicked(NavigationButton sender)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.NavigationPaneControl.NavigationButton.NavigationTab_MouseDown(Object sender, MouseEventArgs e)
       at System.Windows.Forms.Control.OnMouseDown(MouseEventArgs e)
       at System.Windows.Forms.Control.WmMouseDown(Message&amp; m, MouseButtons button, Int32 clicks)
       at System.Windows.Forms.Control.WndProc(Message&amp; m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)</ExceptionDetails></FatalServiceError>
    
    
    the message resource is present but the message is not found in the string/message table
    
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">999</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2017-08-29T12:13:01.894119000Z" />
        <EventRecordID>9914</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MyDPMServer.mydomain.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.
    
    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;0&lt;/Seq&gt;&lt;TimeCreated&gt;8/29/2017 12:13:01 PM&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;NullReferenceException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;Object reference not set to an instance of an object.&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertHelper.GetServerName(Datasource datasource, DpmServer server)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.GetSubItem(Int32 columnIndex, Alert alert)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.CreateGlvItem(Alert alert)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.AddAlert(Alert alert)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.PopulateAlerts()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.RefreshView()
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.OnQueryCompleted(Object sender, EventArgs e)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.OnActivePageChanged(Object sender, ActivePageChangedEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.MonitoringPage.OnActivePageChanged(Object sender, ActivePageChangedEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.OnActivePageChangedEventHandler.Invoke(Object sender, ActivePageChangedEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.navigationTabs_SelectedIndexChanged(Object sender, NavigationPaneEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.NavigationPaneControl.NavigationPane.ButtonClicked(NavigationButton sender)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.LoadPage(Int32 pagePosition)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.PageController.navigationTabs_SelectedIndexChanged(Object sender, NavigationPaneEventArgs e)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.NavigationPaneControl.NavigationPane.ButtonClicked(NavigationButton sender)
       at Microsoft.Internal.EnterpriseStorage.MmcContainer.NavigationPaneControl.NavigationButton.NavigationTab_MouseDown(Object sender, MouseEventArgs e)
       at System.Windows.Forms.Control.OnMouseDown(MouseEventArgs e)
       at System.Windows.Forms.Control.WmMouseDown(Message&amp;amp; m, MouseButtons button, Int32 clicks)
       at System.Windows.Forms.Control.WndProc(Message&amp;amp; m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
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      </EventData>
    </Event>

    What shell I do to resolve this issue? Any suggestions?

    Tuesday, August 29, 2017 12:53 PM