RE: USB CF Reader--Computer won't shut down...hangs up. Code 19 seen RRS feed

  • Question

  • Goodness, please someone help me!! I was doing fine until about two days ago. Hadn't added anything, nada. It doesn't have anything to do with any thumb drives, or adding any new software or anything like that. My computer just stopped shutting down correctly. Then when I went to shut down the computer, Vista Home Premium, HP Pavilion, 64-bit, it started to shut down saying the good old "shutting down" and then bang! It hung up and just stopped, at which time while sitting there watching it in horror.........I had to manually push the button on the tower to shut it down and have had to do that every session. I did however find while doing the diagnostic whatever-you-call it, yes, I am technically challenged a bit....find that it was "A driver problem was detected on device USB CF Reader" (that is the quote) It also stated that Windows couldn't "start the device because its configuration in the registry is incomplete or damaged-Code 19. Then I was at a place/screen where I could check for solutions......of course there were none. It is considered a "portable device". I have no idea what to do. I am a ditz. Can somebody please help me in really step-by step, layperson's terms....I am somewhat slow, so for like for a 10 year old to understand.....? Please, I would really appreciate it.  P.S. I already tried the part in the computer where it allows you to try to reinstall a new driver from your own computer or from the net I think it said. But I did not go to a site manually and do anything, because I don't know how. Believe it or not, I have installed my own printers and updated drivers for it before, but I am afraid to figure this one out by myself because it has to do with the functioning of my turning on and off of my computer. And now that it won't turn off by itself, I can't install anything sucessfully either. Please can someone help me? I am homebound and use my computer every day. Thank you in advance for your help. Beth

    Tuesday, June 29, 2010 11:00 PM

All replies

  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)

    Recommended resolutions

    A registry problem was detected.

    This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.

    Uninstall and reinstall the driver

    Uninstall the driver from Device Manager and scan for new hardware to install the driver again.

    You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
    On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
    Restart your computer.
    Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
    Revert to the most recent successful registry configuration

    This content is designed for an advanced computer user.

    The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores all the registry information and driver settings that were in effect the last time that the computer started successfully.

    For more information about the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base:
    307852  (http://support.microsoft.com/kb/307852/ ) How to start your computer by using the Last Known Good Configuration feature in Windows XP
    Edit the registry

    This content is designed for an advanced computer user.

    As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at the following Microsoft Web site:
    http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true (http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true)
    The registry information applies to Windows XP.

    Thursday, July 15, 2010 5:10 PM