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Sony cd- rw crx215es ATA Device This device cannot start. (Code 10) RRS feed

  • Question

  • Sony cd- rw crx215es ATA Device

    This device cannot start. (Code 10)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

    under solutions could not load driver

    Help what do I do the correct the problem in order use the drive

    Sunday, January 6, 2008 4:26 PM

Answers

  • Hi nadeyajpa,

     

    Thank you for the post.

     

    Before going further, please help confirm the following three points:

     

    1. When did the issue begin to occur? Did the CD recorder ever work on Windows Vista?

    2. Can we use it to read data disks or play music?

    3. Can other CD/DVD drives work properly on the computer?

     

    Based on the current situation, I suggest trying the following steps to troubleshoot the issue:

     

    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Method 2 Delete Filter Drivers

    ======================

    1. Click Start, type regedit and press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer

     

    Method 3 Reinstall the DVD Burner

    ======================

    1. Click Start, type devmgmt.msc and press Enter.

    2. Expand DVD/CD-ROM drives.

    3. Right-click the CD recorder and click Uninstall.

    4. Restart the computer.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

     

    Tuesday, January 8, 2008 2:04 AM
    Moderator

All replies

  • Hi nadeyajpa,

     

    Thank you for the post.

     

    Before going further, please help confirm the following three points:

     

    1. When did the issue begin to occur? Did the CD recorder ever work on Windows Vista?

    2. Can we use it to read data disks or play music?

    3. Can other CD/DVD drives work properly on the computer?

     

    Based on the current situation, I suggest trying the following steps to troubleshoot the issue:

     

    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Method 2 Delete Filter Drivers

    ======================

    1. Click Start, type regedit and press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer

     

    Method 3 Reinstall the DVD Burner

    ======================

    1. Click Start, type devmgmt.msc and press Enter.

    2. Expand DVD/CD-ROM drives.

    3. Right-click the CD recorder and click Uninstall.

    4. Restart the computer.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

     

    Tuesday, January 8, 2008 2:04 AM
    Moderator
  • Hi. I am having the same problem as nadeyajpa. I first noticed the problem about a few weeks ago. But mine is LITE-ON DVDRW LH - 18A1P ATA DEVICE. It used to work but now when I try to play music or put any kind of disc in the green light goes on for a few seconds and then it stops and nothing happens. Do you suggest I do the same as you have suggested or try something else. Please help. I am now using my laptop which has Windows Vista on it to download songs!!

    Thank you

    Lisa

    Friday, March 14, 2008 4:27 AM
  • Thank you so much Tim.  I can now use my CD/DVD drive again!

     

    I had seen methods 1 and 3 on other sites and tried those - to no success.  I'm using Vista and I suspect the problem began when I recently updated iTunes and also installed Limewire.  I had previously uninstalled Limewire and attempted method three, but that did not work.  Using your method two today was successful.

     

    After rebooting and trying to play some music now that the drive is visible, I got a prompt from iTunes stating the changes I'd made will affect iTunes and I need to reinstall it.  However I tunes appears to be working okay.  I may wait a day or two before I reinstall it.

     

    Thanks again for your great advice.

     

    jaq0

     

     

     

     

    Wednesday, April 23, 2008 10:04 AM
  • i tried the method above but yet no solution help further please.mine is sonydvd rw aw-g54a ata device
    Sunday, November 22, 2009 5:07 PM
  • Fantastic Tim !!! method 2 has worked fine.....like the others I installed Itunes and it knocked out my CD/DVD drive

    many thanks
    Bob
    Monday, December 28, 2009 12:19 PM