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IE 10, wont uninstall - reverting updates on reboot RRS feed

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  • Team

    I need to uninstall IE10 on one of my managers laptop. The company that does our payroll, their website wont work with it.. They have no plans to update their website to suit. I have 2 days now to resolve this.

    I've spent hours more than once googling for what should be a 5 minute operation. But hey, its Microsoft isnt it.

    HP EliteBook 8440p Windows 7 Pro 32 Bit SP1 and patched via WSUS.

    So, cold boot the laptop, log on as local admin, and then gone into Control panel, View windows updates, waited for the list to populate, and then right clicked on it IE 10 and uninstalled.

    It goes through the process, reboots, but says the uninstall failed, and reverting... and takes a good 5-10 mins to come back to life, but IE10 is still there. I've tried 2-3 times with same result.. from cold boot, or just a reboot - no difference.

    I have tried downloading IE10 from the MS site, and installing it incase it would do something different, but it says the version Im running is newer than the downloaded version and wont do anything. I checked the version on the downloaded Exe and the installed version and they are right, the dload is older than installed by around .0021 - how that works baffles me.

    So, now I'm stuffed, it wont uninstall and wont install.

    This laptop is now 1100klms away in another state as the manager couldnt wait any longer, so re-imaging the laptop is not an option -- shouldnt be either for such a small issue.

    System restore is not an option either.

    Any ideas

    Monday, May 20, 2013 1:06 AM

Answers

  • Hi,


    Please check whether the command line could work:


    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"


    Also, I suggest you use this link to run the Fix it tool to see the result:

     

    http://support.microsoft.com/mats/program_install_and_uninstall


    Regards,


    Vincent Wang
    TechNet Community Support

    Tuesday, May 21, 2013 8:50 AM