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Does an unused Product Key expire? RRS feed

  • Question

  • So I recently bought Office 365 Personal as I am starting university. I haven't opened/activated the product key yet, and now I found out that as part of my student benefits, my college in question sets us up a personal office 365 account automatically.
    Can I then keep my Product key for a later activation, and if so how long can I keep it for? Does an unused Product Key expire?

    Sunday, September 8, 2019 10:45 PM

All replies

  • Hi,

    As far as I know, Office 365 Personal is an Office 365 subscription for one person. If you go to a retail store (in-person or online) and buying a subscription to Office 365 Personal. You'll receive a 25-character product key, which you can use to renew an subscription at office.com/setup.

    The product key doesn't expire and the subscription doesn't start until you actually redeem the product key.

    As an Office 365 subscriber, you can contact support to get help with account and billing issues. I also suggest you consult Microsoft support to conform this.

    Hope the information was helpful. Anything unclear or any updates, feel free to post back to let us know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Monday, September 9, 2019 6:05 AM
  • Office 365 is Microsoft's subscription payment method. Office 365 does not use product keys, I have no idea where Herb got his information.

    If you bought it retail, you have Office 2016 or 2019. Product Keys are good for many years, as long as Microsoft keeps the activation server running for that version.

    • Proposed as answer by Charles Kenyon Wednesday, September 11, 2019 1:49 PM
    Monday, September 9, 2019 2:44 PM
  • Hi,

    @jkorchok: Yes, you are right. As far as I know, users can buy a new, unused Office 365 product key card to renew an Office 365 subscription or to buy a trial. May it 's the case.

    Please share more information with us if I misunderstand your question. 

    In addition, please remember to mark the replies as answers if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thanks for your kind understanding.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Friday, September 13, 2019 9:41 AM
  • Hi,

    I am checking the status of this issue. Do you have any update for it?

    If the replies are helpful to this question, please remember to mark them as answers. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

    Anything unclear or any questions, feel free to post them back to let us know. I will be glad to follow up and help you.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Friday, September 20, 2019 6:34 AM
  • Hi,

    This thread has been around for a long time. Please remember to mark the replies as answers if they helped. Your action would be helpful to other users who encounter the same issue and read this thread. 

    Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Tuesday, October 8, 2019 1:34 AM