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Optional Update KB3000850 from November and Adobe Creative Cloud--Problems backing up after update RRS feed

  • Question

  • Back in November I installed Optional update KB3000850 (KB3000850) on all my machines. After a few days, I noticed that the two machines I have my Adobe Creative Cloud installed on had stopped backing up the day those updates were installed. The first thing I did was to run a chkdsk /f /r on the machines as running this had solved an earlier problem on my wives Windows 7 lap top. Running chkdsk on the C and D drives of each machine did not solve the problem.

    I had a few programs do updates around the same time, so I put on a back up from the day before the optional update and tried updating those programs. The computer backed up fine, but as soon as I put KB3000850 on the back ups stopped working. The two other Windows 8 machines without Creative Cloud continued to back up without issues with KB3000850 installed. I simply decided not to install the optional update and just live without it.

    One of the machines I back up is my son's computer. For his birthday he wanted a student subscription to Creative Cloud. Which we purchased. Last night he started installing the programs he wanted in Creative Cloud and sure enough this morning the back-up for his machine did not succeed successfully. When I looked at the error messages they were the same ones I was getting the first time I experienced this issue.

    Errors on the client machine are these (I tried various fixes at the time and none seemed to work especially with the incorrect security settings message) and yes vss is running:

    Serveressentials Client error message: Backup job 269 on SANDJSERVER did not succeed.

     Reason: ClientVssProblem,

    VSS Client Error Message Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.

    . This is often caused by incorrect security settings in either the writer or requestor process.


    The error on the server simply states the following below:
    The Windows Server Essentials Computer Backup Service received a cancel process message from TSDG.

     Reason: 5.

    Any ideas? I'd kind of like to solve this and am running chkdsk right now just to make sure. If I have to roll back the update and start over, I guess I could, but there has to be something I'm missing and I'm sure there is.

    Thanks.

    Sunday, December 14, 2014 9:00 PM

Answers

  • Hi,

    Based on your description, I understand that you add client computers to Server Essentials network via Connector software.

    à VSS Client Error Message Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.

    For Event ID 8194, please refer to following article and check if can help you.

    Event ID 8194 — Volume Shadow Copy Service Operations

    Please open Registry Editor and follow the path:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\VssAccessControl

    Would you please check and let me know Value name and Value date which displayed under above registry path?

    In addition, on that problematic client computer, please open LAUNCHPAD, select Backup option to start a manual backup and check if back up successfully. If backup was still unsuccessful, please click that View details button and check if provide more clues.

    Please also follow the path: %programdata%\Microsoft\Windows Server\logs and check relevant log files if find more clues.

    Windows Server Essentials 2012/2012 R2 Log Files

    By the way, when this backup issue occurred, can you access Shared Folders (on server) from that problematic client computer?

    If anything I misunderstand or any update, please don’t hesitate to let me know.

    Hope this helps.

    Best regards,

    Justin Gu


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, December 16, 2014 6:33 AM
    Moderator
  • What's interesting about all this is that after two days, my back ups started working on my sons machine. I was getting ready to gather the information you had requested and noticed the automatic back ups were working again. This weekend I updated my laptop with the update as well and was going to give you the information you requested. I installed the update and manually ran the back up from the launchpad and it completed without any problems. Originally my laptop and my main machine were the ones I couldn't get to work now my laptop and sons machine are backing up just fine. Next I will try my main machine. Not sure what changed, but I'm glad it seems to be working now.
    Sunday, December 21, 2014 12:43 AM

All replies

  • Hi,

    Based on your description, I understand that you add client computers to Server Essentials network via Connector software.

    à VSS Client Error Message Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.

    For Event ID 8194, please refer to following article and check if can help you.

    Event ID 8194 — Volume Shadow Copy Service Operations

    Please open Registry Editor and follow the path:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\VssAccessControl

    Would you please check and let me know Value name and Value date which displayed under above registry path?

    In addition, on that problematic client computer, please open LAUNCHPAD, select Backup option to start a manual backup and check if back up successfully. If backup was still unsuccessful, please click that View details button and check if provide more clues.

    Please also follow the path: %programdata%\Microsoft\Windows Server\logs and check relevant log files if find more clues.

    Windows Server Essentials 2012/2012 R2 Log Files

    By the way, when this backup issue occurred, can you access Shared Folders (on server) from that problematic client computer?

    If anything I misunderstand or any update, please don’t hesitate to let me know.

    Hope this helps.

    Best regards,

    Justin Gu


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, December 16, 2014 6:33 AM
    Moderator
  • What's interesting about all this is that after two days, my back ups started working on my sons machine. I was getting ready to gather the information you had requested and noticed the automatic back ups were working again. This weekend I updated my laptop with the update as well and was going to give you the information you requested. I installed the update and manually ran the back up from the launchpad and it completed without any problems. Originally my laptop and my main machine were the ones I couldn't get to work now my laptop and sons machine are backing up just fine. Next I will try my main machine. Not sure what changed, but I'm glad it seems to be working now.
    Sunday, December 21, 2014 12:43 AM
  • Hi,

    Also glad to hear that backup runs fine.

    -->Next I will try my main machine.

    Did you check if all run as normal? Or any issue occurred? If any update, please feel free to let me know.

    Best regards,

    Justin Gu


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, December 24, 2014 5:54 PM
    Moderator
  • I did try my main machine and it is backing up just fine. I'm just glad it is working fine now. I'm not sure what exactly changed, but glad something did!
    Monday, December 29, 2014 2:49 PM