locked
Exchange slowness RRS feed

  • Question

  • We have exchange 2010 SP1 and a mixed outlook 2003/2010 environment. Users often complain of outlook slowness and the usual "outlook is requesting data from the server" popup. When I check outlook connection status I see that the directory response is usually high. Since we are using a CAS array behind a HW load balancer and users connect to it it's hard to pin point where the issue is. I checked the RPC logs on the CAS servers but I am not sure what to look for. Any ideas what errors to look for in the logs that are related to Directory services?
    Tuesday, February 14, 2012 2:18 AM

All replies

  • Hello

    Did you checked the Exchange server process utilization? do you have thrid party applications running in your server.


    Thanks Mouzzam Hussain Visit to my Blog mouzzamh.wordpress.com

    Tuesday, February 14, 2012 9:04 AM
  • Yes. We have 4 CAS servers behind a HW firewall. Their CPU average no more than 20 %. The exchange mailbox servers on our DAG have very low CPU and memory utilization as well.
    Tuesday, February 14, 2012 2:32 PM
  • What's your RAM? Exchange consumes a huge amount of RAM, so the more the merrier.
    Tuesday, February 14, 2012 7:01 PM
  • Hi,

    How many CAS servers in  your environment?

    How many DCs in the network?

    Please try to configure the profile with one certain exchange server to test the issue.


    Xiu Zhang

    TechNet Community Support

    Wednesday, February 15, 2012 8:11 AM
  • Hello, 

    I have seen this performance isssue when client computer have some isssues when connecting RPC Client access service Ports and Address Book service Port. If you have Static Port Mapping you should check connectivity for those ports. 

    Also Outlook 2003 has know issuse about Connecting and Updateing the forders. So better you use Outlook 2007 with latest Service Packs and Outlook 2010. 

    First you can ran Performance conunter script written by Mike Lagase. Then you can ran PAL tool and analize the logs, PAL tool will tell you which are not weak and which are weak. 

    Script

    http://blogs.technet.com/b/mikelag/archive/2010/07/09/exchange-2007-2010-performance-data-collection-script.aspx

    PAL tool

    http://pal.codeplex.com/

    Regards


    Chinthaka Shameera | MCITP: EA | MCSE: M | http://howtoexchange.wordpress.com/

    Wednesday, February 15, 2012 10:26 AM
  • 64 GB/ 24 core on each node of the DAG. As you can see, plenty of memory and CPU.
    Wednesday, February 15, 2012 3:18 PM
  • We have a 12 node DAG, each node has 24 core/64 GB of RAM

    We have 4 CAS servers on ESX forming a CAS Array behid a HW firewall. Client connect to mail.domain.com

    In the AD site in question we have 6 DCs

    We can try configuring the profile with one CAS server but the issue is sporadic.

    Wednesday, February 15, 2012 3:22 PM
  • We don't have any static port. We are seeing this both outlook 2003 and outlook 2010.
    Wednesday, February 15, 2012 3:26 PM
  • hello,

    Did you check Statip Ports of RPC and Address book services ?

    Regards


    Chinthaka Shameera | MCITP: EA | MCSE: M | http://howtoexchange.wordpress.com/

    Wednesday, February 15, 2012 3:42 PM
  • We have exchange 2010 SP1 and a mixed outlook 2003/2010 environment. Users often complain of outlook slowness and the usual "outlook is requesting data from the server" popup. When I check outlook connection status I see that the directory response is usually high. Since we are using a CAS array behind a HW load balancer and users connect to it it's hard to pin point where the issue is. I checked the RPC logs on the CAS servers but I am not sure what to look for. Any ideas what errors to look for in the logs that are related to Directory services?

    So you are talking about remote user/who are outside the office LAN.

    How many users do they connect on the OWA /RPC over HTTPS? How many concurrent connections?

    What is the internet backbone on those CASE servers?

    How many Global Catalogues you have?

    Is also matter if you have global catalogues on 32 bit Windows and have thousands of users, how many thousands of mailbox in your org?


    Where Technology Meets Talent

    Wednesday, February 15, 2012 6:13 PM