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WINDOWS EXPERIENCE INDEX CANNOT BE RATED RRS feed

  • Question

  • how to fix the following:

    2012-08-16 22:25:44, Info                  CSI    0000009d [SR] Cannot repair me

    mber file [l:24{12}]"atiumdva.dll" of atiilhag.inf, Version = 6.1.7600.16385, pA

     = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, P

    ublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeN

    ame neutral, PublicKey neutral in the store, hash mismatch

    2012-08-16 22:25:45, Info                  CSI    0000009e [SR] Cannot repair me

    mber file [l:20{10}]"fs_rec.sys" of Microsoft-Windows-CoreOS, Version = 6.1.7600

    .16970, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1

     nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutr

    al, PublicKey neutral in the store, file is missing

    2012-08-16 22:25:46, Info                  CSI    000000a0 [SR] Cannot repair me

    mber file [l:24{12}]"atiumdva.dll" of atiilhag.inf, Version = 6.1.7600.16385, pA

     = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, P

    ublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeN

    ame neutral, PublicKey neutral in the store, hash mismatch

    2012-08-16 22:25:46, Info                  CSI    000000a1 [SR] This component w

    as referenced by [l:180{90}]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad

    364e35~x86~~6.1.7600.16385.INF_atiilhag"

    2012-08-16 22:25:46, Info                  CSI    000000a2 [SR] Cannot repair me

    mber file [l:20{10}]"fs_rec.sys" of Microsoft-Windows-CoreOS, Version = 6.1.7600

    .16970, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1

     nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutr

    al, PublicKey neutral in the store, file is missing

    2012-08-16 22:25:46, Info                  CSI    000000a3 [SR] This component w

    as referenced by [l:152{76}]"Package_5_for_KB2653956~31bf3856ad364e35~x86~~6.1.1

    .5.2653956-20_neutral_GDR"

    Thursday, August 16, 2012 7:31 PM

Answers

  • Hi ,

    Do you remember if you have made any changes before the issue occurs?

    Does the netbook crash when some program is running?

    Boot in Clean Boot and Safe Mode and see if it will crash.

    The cbs.log reports that atiumdva.dll and fs_rec.sys cannot be repaired by System File Checker tool.

    Try to repair them via the following steps:

    1. At an elevated command prompt, type the following command, and then press ENTER:

    takeown /f Path_And_File_Name

    For example, type takeown /f E:\windows\system32\jscript.dll.

    1. Type the following command, and then press ENTER to grant administrators full access to the file:

    icacls Path_And_File_Name /GRANT ADMINISTRATORS:F

    For example, type icacls E:\windows\system32\jscript.dll /grant administrators:F.

    1. Type the following command to replace the file with a known good copy of the file:

    Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination

    For example, type copy E:\temp\jscript.dll E:\windows\system32\jscript.dll.

    More information, please see:

    http://support.microsoft.com/kb/929833


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, August 30, 2012 7:58 AM
    Monday, August 20, 2012 4:52 AM

All replies

  • Hi AngeLeigh,

    Can you give more detail about the problem? Like what application is giving this error & operating system version? Does it happen when you run SFC or upgrading Windows 7?

    You can also refer this post which explain what more details could help us to support you in more efficient way. 


    San


    • Edited by HelpfromSan Friday, August 17, 2012 10:46 AM
    Friday, August 17, 2012 10:45 AM
  • hi san.v,

    my Asus Netbook - window 7 starter - 32-bit keep on crushing; i tried the option troubleshooting - but it says, scripted diagnostics native host stopped working, and when i run windows experience index, it cannot be rated. i use cmd - sfc/scannow and then run cbs.log and the result, was the one i posted.

    i don't know what to do next.... google seems out of option now.

    appreciate the help. thanks in advance

    AngeL

    Friday, August 17, 2012 11:58 AM
  • Hi ,

    Do you remember if you have made any changes before the issue occurs?

    Does the netbook crash when some program is running?

    Boot in Clean Boot and Safe Mode and see if it will crash.

    The cbs.log reports that atiumdva.dll and fs_rec.sys cannot be repaired by System File Checker tool.

    Try to repair them via the following steps:

    1. At an elevated command prompt, type the following command, and then press ENTER:

    takeown /f Path_And_File_Name

    For example, type takeown /f E:\windows\system32\jscript.dll.

    1. Type the following command, and then press ENTER to grant administrators full access to the file:

    icacls Path_And_File_Name /GRANT ADMINISTRATORS:F

    For example, type icacls E:\windows\system32\jscript.dll /grant administrators:F.

    1. Type the following command to replace the file with a known good copy of the file:

    Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination

    For example, type copy E:\temp\jscript.dll E:\windows\system32\jscript.dll.

    More information, please see:

    http://support.microsoft.com/kb/929833


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, August 30, 2012 7:58 AM
    Monday, August 20, 2012 4:52 AM