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Client Reinstall - Error 1603 RRS feed

  • Question

  • Client was not updating to the new version.  SCCM was reporting it was "OK" but it was not getting any windows updates.  Tried another server, pushed new client and it worked.  Updates started appearing.  So the Domain Controller was the box in question.  Tried to do the same thing, but it never updated.  Still reported and older version.  Here is what I have tried:

    1. Tried to install the client from the CFM and checked the uninstall old clients - Didn't work

    2. Ran cmd prompt as admin, ccmsetup.exe /uninstall - Removed the client. Rebooted & Tried again, but now getting the error 1603.

    3. Manually removed Endpoint Client -  rebooted, tried again. didn't work

    4. Tried cmd prompt as admin, ccmsetup.exe /forceinstall - didn't work

    5. Removed using ccmsetup.exe /uninstall, removed folders in C:\Windows, rebooted and tried again - didn't work

    6. Downloaded ccmcleanup.exe and ran that as administrator, rebooted and tried again - didn't work.

    It seems there is something else wrong here and not the standard answers are working.  Here are the lines above "return value 3" in the "client.msi.log" file:

    MSI (s) (AC:20) [10:51:21:320]: WIN64DUALFOLDERS: 'C:\Windows\system32\' will substitute 20 characters in 'C:\Windows\SysWOW64\ccmcore.dll' folder path. (mask argument = 1, the folder pair's iSwapAttrib member = 1).
    MSI (s) (AC:20) [10:51:21:320]: Executing op: ComponentUnregister(ComponentId={A203678B-98C4-435D-8D15-6C300BB44838},ProductKey={5AB8B509-4D5A-47DA-A1D2-CDDC2A7D27E4},BinaryType=1,)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: ComponentUnregister(ComponentId={7012789F-E1C9-4EDB-AF83-9EE2135AF357},ProductKey={5AB8B509-4D5A-47DA-A1D2-CDDC2A7D27E4},BinaryType=1,)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: ComponentUnregister(ComponentId={F5B293F4-E79E-47D3-BB5F-96EBED269D46},ProductKey={5AB8B509-4D5A-47DA-A1D2-CDDC2A7D27E4},BinaryType=1,)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: ComponentUnregister(ComponentId={3D883FA7-F160-4A2B-A6DB-7331B8E866C0},ProductKey={5AB8B509-4D5A-47DA-A1D2-CDDC2A7D27E4},BinaryType=1,)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: ActionStart(Name=SmsGenerateSuccessMIF,,)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: ActionStart(Name=SmsGenerateFailureMIF,,)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: CustomActionRollback(Action=SmsGenerateFailureMIF,ActionType=3329,Source=BinaryData,Target=SmsGenerateFailureMIF,CustomActionData={7E0FB2AA-06D1-4657-96D6-54779BC1BF15}
    configmgr1710-client-kb4086143-x64
    )
    MSI (s) (AC:20) [10:51:21:320]: Creating MSIHANDLE (11688) of type 790536 for thread 3872
    MSI (s) (AC:70) [10:51:21:320]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI90E4.tmp, Entrypoint: SmsGenerateFailureMIF
    MSI (s) (AC!7C) [10:51:21:320]: Creating MSIHANDLE (11689) of type 790531 for thread 1660
    MSI (s) (AC!7C) [10:51:21:320]: Closing MSIHANDLE (11689) of type 790531 for thread 1660
    MSI (s) (AC:70) [10:51:21:320]: Closing MSIHANDLE (11688) of type 790536 for thread 3872
    [10:51:21] ERROR: Failed to load ISMIF32.DLL (126)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: ActionStart(Name=CcmStopServiceRollback,Description=Calls CcmStartService. Starts the ccmexec service.,)
    MSI (s) (AC:20) [10:51:21:320]: Executing op: CustomActionRollback(Action=CcmStopServiceRollback,ActionType=3329,Source=BinaryData,Target=CcmStartService,)
    MSI (s) (AC:20) [10:51:21:320]: Creating MSIHANDLE (11690) of type 790536 for thread 3872
    MSI (s) (AC:30) [10:51:21:320]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI90E5.tmp, Entrypoint: CcmStartService
    MSI (s) (AC!24) [10:51:21:336]: Creating MSIHANDLE (11691) of type 790531 for thread 5668
    MSI (s) (AC!24) [10:51:21:336]: Closing MSIHANDLE (11691) of type 790531 for thread 5668
    MSI (s) (AC!24) [10:51:21:336]: Creating MSIHANDLE (11692) of type 790531 for thread 5668
    [10:51:21] WARNING: Failed to delete setup in progress time-stamp with error 0x80070002
    MSI (s) (AC!24) [10:51:21:336]: Closing MSIHANDLE (11692) of type 790531 for thread 5668
    MSI (s) (AC:30) [10:51:21:336]: Closing MSIHANDLE (11690) of type 790536 for thread 3872
    [10:51:21] The service 'ccmexec' is not installed
    MSI (s) (AC:20) [10:51:21:336]: Executing op: FolderRemove(Folder=C:\Windows\Installer\$PatchCache$\Managed\905B8BA5A5D4AD741A2DDCCDA2D7724E\5.0.8577\,Foreign=1)
    MSI (s) (AC:20) [10:51:21:336]: Executing op: FolderRemove(Folder=C:\Windows\Installer\$PatchCache$\Managed\905B8BA5A5D4AD741A2DDCCDA2D7724E\,Foreign=1)
    MSI (s) (AC:20) [10:51:21:336]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
    MSI (s) (AC:20) [10:51:21:336]: Error in rollback skipped. Return: 5
    MSI (s) (AC:20) [10:51:21:336]: Entering MsiProvideAssembly. AssemblyName: Microsoft.ConfigurationManager.AssetProvider.dll,Version="5.0.0.0",Culture="neutral",PublicKeyToken="31bf3856ad364e35", AppContext: , InstallMode: -4
    MSI (s) (AC:20) [10:51:21:336]: Pathbuf: 0, pcchPathBuf: 0
    MSI (s) (AC:20) [10:51:21:336]: MsiProvideAssembly is returning: 1607
    MSI (s) (AC:20) [10:51:21:367]: Note: 1: 2318 2:  
    MSI (s) (AC:20) [10:51:21:367]: No System Restore sequence number for this installation.
    MSI (s) (AC:20) [10:51:21:367]: Unlocking Server
    MSI (s) (AC:20) [10:51:21:367]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
    MSI (s) (AC:20) [10:51:21:367]: Transforming table InstallExecuteSequence.
    MSI (s) (AC:20) [10:51:21:367]: Transforming table InstallExecuteSequence.
    MSI (s) (AC:20) [10:51:21:367]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038 
    Action ended 10:51:21: INSTALL. Return value 3.

    • Edited by Ian Ch Monday, May 28, 2018 4:22 PM fixed log
    Monday, May 28, 2018 4:13 PM

All replies

  • Hi lan,

    I can't confirm the reason only through some errors of the client.msi.log

    Did you check the ccmsetup.log and ccm.log for more information?

    "2. Ran cmd prompt as admin, ccmsetup.exe /uninstall - Removed the client. Rebooted & Tried again, but now getting the error 1603."

    How did you try again? Client push again or manually install again?

    In addition, I know you have tried a lot, but i would like you to refer to the following links for more ideas:

    https://social.technet.microsoft.com/wiki/contents/articles/25696.how-to-uninstall-or-remove-sccm-client.aspx

    http://blog.jocha.se/tech/sccm-client-install-uninstall

    Hope it helps.

    Best regards

    Yuxiang


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 29, 2018 2:18 AM
  • Thanks for the response.

    Yes, I have used and followed that link for reference.  I tried both push and manual with /forceinstall.  Each time I have either ran ccmsetup /uninstall or ran ccmclean.exe prior to attempting to re-install.

    Seems there is something lingering in the background and "uninstall prepdrvr.sys for software metering agent" has really caught my attention but don't know what it means or how to get rid of it.

    This is also my PDC that is having the issue. /sigh

    CCMSETUP.LOG

    MSI: Action 15:43:00: CcmUpgradeSqlCEDatabasesCommit.  ccmsetup 5/28/2018 3:43:00 PM 2112 (0x0840)
    MSI: Action 15:43:00: CcmCompileSqlCEScripts. Compiles Sql CE script files that were queued by CcmCompileSqlCEScriptsInit. ccmsetup 5/28/2018 3:43:00 PM 2112 (0x0840)
    MSI: Action 15:43:00: Rollback. Rolling back action: ccmsetup 5/28/2018 3:43:00 PM 2112 (0x0840)
    File C:\Windows\ccmsetup\{6EF23B21-22B7-453C-A975-52723EE71ABA}\client.msi installation failed. Error text: ExitCode: 1603
    Action:
    ErrorMessages:
     ccmsetup 5/28/2018 3:43:02 PM 2112 (0x0840)
    Next retry in 120 minute(s)... ccmsetup 5/28/2018 3:43:02 PM 2112 (0x0840)
    ==========[ ccmsetup started in process 4076 ]========== ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Running on platform X64 ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Updated security on object C:\Windows\ccmsetup\cache\. ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Launch from folder c:\Windows\ccmsetup\ ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    CcmSetup version: 5.0.8577.1115 ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Found Microsoft Application Root Cert ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Folder 'Microsoft\Microsoft\Configuration Manager' not found. Task does not exist. ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Folder 'Microsoft\Microsoft\Configuration Manager' not found. Task does not exist. ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    [DC1] Running on 'Microsoft Windows Server 2008 R2 Enterprise ' (6.1.7601). Service Pack (1.0). SuiteMask = 274. Product Type = 18 ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Ccmsetup command line: ccmsetup.exe  /uninstall ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Command line parameters for ccmsetup have been specified.  No registry lookup for command line parameters is required. ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Command line: ccmsetup.exe  /uninstall ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    SslState value: 224 ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    No version of the client is currently detected. ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Task 'Configuration Manager Client Retry Task' does not exist ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Updated security on object C:\Windows\ccmsetup\. ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    ccmsetup service is stopped. ccmsetup 5/28/2018 4:01:59 PM 1864 (0x0748)
    Successfully deleted the ccmsetup service ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Start to uninstall wakeup proxy server ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    wakeup proxy server is NOT installed ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Uninstall succeeded. ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Deleted file C:\Windows\ccmsetup\ccmsetup.cab ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Unable to delete file C:\Windows\ccmsetup\ccmsetup.exe (0x80070005). Continuing. ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Failed to clean ccmsetup files for uninstallation. ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Failed to load mdmregistration.dll with error 0x8007007e ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Value of CoManagementFlags retrieved: 0x0 ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    Task 'Configuration Manager Client Upgrade Task' does not exist ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)
    CcmSetup is exiting with return code 0 ccmsetup 5/28/2018 4:02:04 PM 1864 (0x0748)

    CLIENT.MSI.LOG

    [15:42:38] The service 'ccmexec' is not installed
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ProgressTotal(Total=3,Type=1,ByteEquivalent=1300000)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ServiceControl(,Name=CcmExec,Action=2,Wait=1,)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ServiceControl(,Name=CmRcService,Action=2,Wait=1,)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ServiceControl(,Name=smstsmgr,Action=2,Wait=1,StartupArguments=/service)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ActionStart(Name=SmsUninstallPrepDrvr,Description=Uninstalling Software Metering PREP Driver,)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: CustomActionSchedule(Action=SmsUninstallPrepDrvr,ActionType=3073,Source=BinaryData,Target=SmsUninstallPrepDrvr,)
    MSI (s) (CC:70) [15:42:38:606]: Creating MSIHANDLE (11520) of type 790536 for thread 368
    MSI (s) (CC:FC) [15:42:38:606]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI67CE.tmp, Entrypoint: SmsUninstallPrepDrvr
    MSI (s) (CC!40) [15:42:38:622]: Creating MSIHANDLE (11521) of type 790531 for thread 3392
    MSI (s) (CC!40) [15:42:38:622]: Creating MSIHANDLE (11522) of type 790531 for thread 3392
    MSI (s) (CC!40) [15:42:38:622]: Closing MSIHANDLE (11522) of type 790531 for thread 3392
    [15:42:38] Failed to open service, error 80070424
    MSI (s) (CC!40) [15:42:38:622]: Closing MSIHANDLE (11521) of type 790531 for thread 3392
    MSI (s) (CC:FC) [15:42:38:622]: Closing MSIHANDLE (11520) of type 790536 for thread 368
    MSI (s) (CC:70) [15:42:38:622]: Executing op: ActionStart(Name=SmsStopUIComponents,Description=This custom action forces all open client UI components to stop and exit.,)
    Warning 25702. Failed to uninstall PrepDrvr.Sys for Software Metering Agent.

    ....

    Property(S): SOURCEDIR = C:\Windows\ccmsetup\{6EF23B21-22B7-453C-A975-52723EE71ABA}\
    Property(S): SourcedirProduct = {5AB8B509-4D5A-47DA-A1D2-CDDC2A7D27E4}
    Property(S): ProductToBeRegistered = 1
    Property(S): LASTSTATESERIALNUM = 0
    Property(S): CCMALWAYSINF = 0
    MSI (s) (CC:70) [15:43:02:271]: Product: Configuration Manager Client - Update 'ConfigMgr1710-client-KB4086143-x64' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\ccmsetup\Logs\client.msi.log.
    MSI (s) (CC:70) [15:43:02:271]: Windows Installer installed an update. Product Name: Configuration Manager Client. Product Version: 5.00.8577.1000. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: ConfigMgr1710-client-KB4086143-x64. Installation success or error status: 1603.
    MSI (s) (CC:70) [15:43:02:271]: Note: 1: 1708
    MSI (s) (CC:70) [15:43:02:271]: Product: Configuration Manager Client -- Installation operation failed.
    MSI (s) (CC:70) [15:43:02:271]: Windows Installer installed the product. Product Name: Configuration Manager Client. Product Version: 5.00.8577.1000. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.
    MSI (s) (CC:70) [15:43:02:271]: Attempting to delete file C:\Windows\Installer\54940.msp
    MSI (s) (CC:70) [15:43:02:271]: Unable to delete the file. LastError = 32
    MSI (s) (CC:70) [15:43:02:287]: Deferring clean up of packages/files, if any exist
    MSI (s) (CC:70) [15:43:02:287]: Attempting to delete file C:\Windows\Installer\54940.msp
    MSI (s) (CC:70) [15:43:02:287]: MainEngineThread is returning 1603
    MSI (s) (CC:7C) [15:43:02:287]: RESTART MANAGER: Session closed.
    MSI (s) (CC:7C) [15:43:02:287]: No System Restore sequence number for this installation.
    === Logging stopped: 5/28/2018  15:43:02 ===


    • Edited by Ian Ch Wednesday, May 30, 2018 2:28 PM
    Wednesday, May 30, 2018 2:26 PM
  • CLIENT.MSI.LOG

    MSI (s) (CC:D4) [15:42:38:591]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI67BE.tmp, Entrypoint: CcmStopService
    MSI (s) (CC!34) [15:42:38:606]: Creating MSIHANDLE (11519) of type 790531 for thread 564
    MSI (s) (CC!34) [15:42:38:606]: Closing MSIHANDLE (11519) of type 790531 for thread 564
    MSI (s) (CC:D4) [15:42:38:606]: Closing MSIHANDLE (11518) of type 790536 for thread 368
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ActionStart(Name=StopServices,Description=Stopping services,Template=Service: [1])
    [15:42:38] The service 'ccmexec' is not installed
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ProgressTotal(Total=3,Type=1,ByteEquivalent=1300000)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ServiceControl(,Name=CcmExec,Action=2,Wait=1,)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ServiceControl(,Name=CmRcService,Action=2,Wait=1,)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ServiceControl(,Name=smstsmgr,Action=2,Wait=1,StartupArguments=/service)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: ActionStart(Name=SmsUninstallPrepDrvr,Description=Uninstalling Software Metering PREP Driver,)
    MSI (s) (CC:70) [15:42:38:606]: Executing op: CustomActionSchedule(Action=SmsUninstallPrepDrvr,ActionType=3073,Source=BinaryData,Target=SmsUninstallPrepDrvr,)
    MSI (s) (CC:70) [15:42:38:606]: Creating MSIHANDLE (11520) of type 790536 for thread 368
    MSI (s) (CC:FC) [15:42:38:606]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI67CE.tmp, Entrypoint: SmsUninstallPrepDrvr
    MSI (s) (CC!40) [15:42:38:622]: Creating MSIHANDLE (11521) of type 790531 for thread 3392
    MSI (s) (CC!40) [15:42:38:622]: Creating MSIHANDLE (11522) of type 790531 for thread 3392
    MSI (s) (CC!40) [15:42:38:622]: Closing MSIHANDLE (11522) of type 790531 for thread 3392
    [15:42:38] Failed to open service, error 80070424
    MSI (s) (CC!40) [15:42:38:622]: Closing MSIHANDLE (11521) of type 790531 for thread 3392
    MSI (s) (CC:FC) [15:42:38:622]: Closing MSIHANDLE (11520) of type 790536 for thread 368
    MSI (s) (CC:70) [15:42:38:622]: Executing op: ActionStart(Name=SmsStopUIComponents,Description=This custom action forces all open client UI components to stop and exit.,)
    Warning 25702. Failed to uninstall PrepDrvr.Sys for Software Metering Agent.

    Wednesday, May 30, 2018 4:36 PM