locked
mstsc.exe crashing RRS feed

  • Question

  • Hello,

    Whenever I RDP to another computer MSTSC.exe crashes. I am running Win 7 Pro x64. I connect to server 2008, server 2008x64, server 2008 r2 and other windows 7 computers. After a few minutes the app crashes. Any help would be appreciated.

    So far I have updated the video card drivers on the offending computer, ran all updates and patches as well as reviewed past threads on a similar topic in this forum. Here are the details of the crash:

    Problem Event Name:    APPCRASH

      Application Name:    mstsc.exe
      Application Version:    6.1.7600.16385
      Application Timestamp:    4a5bce80
      Fault Module Name:    StackHash_74d3
      Fault Module Version:    6.1.7600.16559
      Fault Module Timestamp:    4ba9b802
      Exception Code:    c0000374
      Exception Offset:    00000000000c6df2
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033
      Additional Information 1:    74d3
      Additional Information 2:    74d3f91a0344b18928221712ef907396
      Additional Information 3:    40a1
      Additional Information 4:    40a180bb98e9b0f27102344aa891cff4

    Any help would be greatly appreciated.

    Thanks!

     

    Sunday, January 16, 2011 7:34 PM

Answers

  • Let me know if you find anything!

    Hi Derek,


    ntdll!RtlReportCriticalFailure+0x62
    ntdll!RtlpReportHeapFailure+0x26
    ntdll!RtlpHeapHandleError+0x12
    ntdll!RtlpLogHeapFailure+0xa4
    ntdll! ?? ::FNODOBFM::`string'+0x122e4
    kernel32!HeapFree+0xa
    msvcr90!free+0x1c [f:\dd\vctools\crt_bld\self_64_amd64\crt\src\free.c @ 110]
    EgisCredentialProvider+0x4f90
    EgisCredentialProvider!DllCanUnloadNow+0x2c

    ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x4e



    This HP DLL is the cause:

        Image path: C:\Program Files (x86)\Hewlett-Packard\HP SimplePass Identity Protection\x64\EgisCredentialProvider.dll
        Image name: EgisCredentialProvider.dll
        Timestamp:        Thu Mar 25 11:28:14 2010 (4BAB3ABE)
        CheckSum:         000230BE
        ImageSize:        0001B000
        File version:     7.0.16.8
        Product version:  7.0.16.8
        File flags:       0 (Mask 17)
        File OS:          4 Unknown Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0404.04b0
        CompanyName:      Egis Technology Inc.
        ProductName:      HP SimplePass Identity Protection
        InternalName:     EgisCredentialProvider
        OriginalFilename: EgisCredentialProvider.dll
        ProductVersion:   7, 0, 16, 8
        FileVersion:      7, 0, 16, 8
        FileDescription:  EgisCredentialProvider Dynamic Link Library
        LegalCopyright:   Copyright ©2008 Egis Technology Inc. All rights reserved.


    So update or remove the HP Software to fix the issues.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, January 18, 2011 4:31 PM
    • Marked as answer by Juke Chou Monday, January 24, 2011 2:33 AM
    Monday, January 17, 2011 4:00 PM

All replies

  •   Application Name:    mstsc.exe
      Application Version:    6.1.7600.16385
      Application Timestamp:    4a5bce80
      Fault Module Name:    StackHash_74d3
      Fault Module Version:    6.1.7600.16559
      Fault Module Timestamp:    4ba9b802
      Exception Code:    c0000374

    //
    // MessageId: STATUS_HEAP_CORRUPTION
    //
    // MessageText:
    //
    // A heap has been corrupted.
    //
    #define STATUS_HEAP_CORRUPTION           ((NTSTATUS)0xC0000374L)

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/LocalDumps.reg

    and make a double click on the file to import it.

    When an application crashes (no matter which), Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump (zip it first) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, January 16, 2011 8:12 PM
  • Thanks Andre. The file is over 50MB zipped so I have placed it on my webserver for download:

     

    derekulrich.com\mstsc.exe.4976.zip

    Let me know if you find anything!

     

    Derek

    Monday, January 17, 2011 5:52 AM
  • Let me know if you find anything!

    Hi Derek,


    ntdll!RtlReportCriticalFailure+0x62
    ntdll!RtlpReportHeapFailure+0x26
    ntdll!RtlpHeapHandleError+0x12
    ntdll!RtlpLogHeapFailure+0xa4
    ntdll! ?? ::FNODOBFM::`string'+0x122e4
    kernel32!HeapFree+0xa
    msvcr90!free+0x1c [f:\dd\vctools\crt_bld\self_64_amd64\crt\src\free.c @ 110]
    EgisCredentialProvider+0x4f90
    EgisCredentialProvider!DllCanUnloadNow+0x2c

    ole32!CClassCache::CDllPathEntry::CanUnload_rl+0x4e



    This HP DLL is the cause:

        Image path: C:\Program Files (x86)\Hewlett-Packard\HP SimplePass Identity Protection\x64\EgisCredentialProvider.dll
        Image name: EgisCredentialProvider.dll
        Timestamp:        Thu Mar 25 11:28:14 2010 (4BAB3ABE)
        CheckSum:         000230BE
        ImageSize:        0001B000
        File version:     7.0.16.8
        Product version:  7.0.16.8
        File flags:       0 (Mask 17)
        File OS:          4 Unknown Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0404.04b0
        CompanyName:      Egis Technology Inc.
        ProductName:      HP SimplePass Identity Protection
        InternalName:     EgisCredentialProvider
        OriginalFilename: EgisCredentialProvider.dll
        ProductVersion:   7, 0, 16, 8
        FileVersion:      7, 0, 16, 8
        FileDescription:  EgisCredentialProvider Dynamic Link Library
        LegalCopyright:   Copyright ©2008 Egis Technology Inc. All rights reserved.


    So update or remove the HP Software to fix the issues.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, January 18, 2011 4:31 PM
    • Marked as answer by Juke Chou Monday, January 24, 2011 2:33 AM
    Monday, January 17, 2011 4:00 PM
  • Awesome, thanks! What did you use to open up the dump and analyze it?

     

    Derek

    Tuesday, January 18, 2011 5:48 AM
  • What did you use to open up the dump and analyze it?

    I've used the Debugging tools for Windows:

    http://www.microsoft.com/whdc/devtools/debugging/default.mspx


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, January 18, 2011 4:32 PM
  • I'm having the same issue, think you could analyze this dump for me? (I used your reg tool to create it)

     

    http://eden.tv/mstsc.exe.5908.zip

     

    Thanks!


    • Edited by otosnede Thursday, September 8, 2011 11:16 AM
    Thursday, September 8, 2011 11:15 AM
  • For others who are searching for a solution to this issue:

    In my case it was a USB Bluetooth adapter. I had to rename the file: c:\Program Files\CSR\CSR Harmony Wireless Software Stack\BLEtokenCredentialProvider.dll

    Hat tip to Sven on this page for the answer: http://www.jessebandersen.com/2013/03/csr-harmony-software-details.html?showComment=1388739913712#c2919652009269985699

    • Proposed as answer by Stan Smoltis Tuesday, March 15, 2016 11:34 PM
    Tuesday, June 16, 2015 12:46 AM
  • Thanks for this solution.  I have been trying everything I could find.  Also thanks to Sven for helping you so  you could help me.
    Wednesday, September 2, 2015 1:04 PM
  • In my case it was CSR USB Bluetooth adapter, when I renamed the file as Charles said the error was gone.

    --- SPB ---

    Tuesday, March 15, 2016 11:35 PM
  • Why cant M$ fix those CSR issues? Why there is no CSR driver in windows update?
    Monday, September 11, 2017 12:56 PM
  • For others who are searching for a solution to this issue:

    In my case it was a USB Bluetooth adapter. I had to rename the file: c:\Program Files\CSR\CSR Harmony Wireless Software Stack\BLEtokenCredentialProvider.dll

    Hat tip to Sven on this page for the answer: http://www.jessebandersen.com/2013/03/csr-harmony-software-details.html?showComment=1388739913712#c2919652009269985699

    Many thanks! Renaming that file should work. My solution was to: right click bluetooth, configuration, advanced, and enable proximity authentication. HTH

    http://tinymailto.com/oliversl <-- my email after a captcha

    Saturday, January 11, 2020 6:34 PM