Windows Explorer Not Working RRS feed

  • Question

  • My computer is booting up as normal, but when I click the start icon it says that windows explorer is not responding. I used ctrl, alt, del to get task manager and from there I started a new task and managed to restart the computer as a clean boot. When it booted up with the clean boot I clicked the start icon and get the same problem. Any ideas? It's vista if that helps.
    • Edited by FJLeishman Wednesday, September 5, 2012 10:24 PM
    Wednesday, September 5, 2012 10:24 PM


  • Hi,

    Please try the following:

    1. Test the issue again in Clean Boot Mode.

    2. Use ShellExView to disable related extensions of Windows Explorer and see how it works:


    1) Please download ShellExView.


    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.


    2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    3) Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4) Click the "Disable Selected Items" on the toolbar and click Yes.

    5) Restart your computer and check if the issue is resolved.

    If issue persists, it is recommended to post the issue in Windows Vista related forums.

    Hope this helps.

    Jeremy Wu

    TechNet Community Support

    • Proposed as answer by Jeremy_Wu Tuesday, September 11, 2012 9:54 AM
    • Marked as answer by Jeremy_Wu Wednesday, September 12, 2012 8:45 AM
    Thursday, September 6, 2012 7:36 AM