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ms word won't open

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It was working, but then it said it can't verify the license for the application, . a repair attempt was cancelled by the user; what do I do to open it?

Sunday, February 5, 2017 3:54 PM

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Hi,

What do you mean by "a repair attempt was cancelled by the user"? What if we go ahead and let the repair process finish?

Edit:

Is this the same error that you've received?

https://support.microsoft.com/en-us/help/2797062/-microsoft-office-cannot-verify-the-license-for-this-product-error-when-you-start-an-office-app

If this is the case, seem you are running Microsoft Word in Compatibility mode for a different OS. Follow the steps mentioned in this article and see if it works.

Regards,

Ethan Hua

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- Edited by Ethan HuaMicrosoft contingent staff Monday, February 6, 2017 8:50 AM Add more info
- Proposed as answer by Ethan HuaMicrosoft contingent staff Sunday, February 19, 2017 1:25 PM
Monday, February 6, 2017 8:48 AM
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If you run Office repair manually from Control Panel, does that fix the problem? See "Repair an Office application" at https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b. Choose to do an *online* repair option if you see that option.

If repairing doesn't help, you'll have to troubleshoot activation problems further. See "Unlicensed Product and activation errors in Office" at https://support.office.com/en-us/article/Unlicensed-Product-and-activation-errors-in-Office-0D23D3C0-C19C-4B2F-9845-5344FEDC4380.
Stefan Blom, Microsoft Word MVP
- Proposed as answer by Ethan HuaMicrosoft contingent staff Sunday, February 19, 2017 1:26 PM
Tuesday, February 7, 2017 10:44 PM