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software stops working RRS feed

  • Question

  • I have a software program for displaying engine data for Harley Davidsons. It is called Screamin Eagle data mode. When connected to the motorcycle with the engine running, it displays a lot of different data such as engine rpm, temp, throttle position, ect. The program will work as it is supposed to for 3 or 4 minutes then I get the blue screen. This only happens with this software. I dont know if there is some setting I need to change or if it is a software problem. This is a windows 7 os.
    Friday, July 9, 2010 6:10 PM

Answers

  • It is possible the Screamin Eagle data mode is not fully compatible with Windows 7. Please contact Harley Support directly to confirm its compatibility.

     

    In the meantime, please check if it works in the compatibility mode: Make older programs run in this version of Windows

     

    If the issue persists, you can check if Windows XP Mode helps.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Monday, July 19, 2010 1:37 AM
    Monday, July 12, 2010 8:35 AM

All replies

  • Can you upload the contents of c:\windows\minidump to your SkyDrive and provide a link?  

    For dealing with Blue Screen problems, if that is what you are experiencing, general guidance follows:

    Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

    Also consider running SFC /SCANNOW.

    If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

    Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

    Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS.

    It can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

    Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

    Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive, and provide a link.

    Friday, July 9, 2010 6:26 PM
  • It is possible the Screamin Eagle data mode is not fully compatible with Windows 7. Please contact Harley Support directly to confirm its compatibility.

     

    In the meantime, please check if it works in the compatibility mode: Make older programs run in this version of Windows

     

    If the issue persists, you can check if Windows XP Mode helps.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Monday, July 19, 2010 1:37 AM
    Monday, July 12, 2010 8:35 AM