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Exchange 2010 OWA outage due to Event 22, MSExchange RBAC RRS feed

  • Question

  • This happened on one of the CAS servers. The OWA logon page displayed correctly, but when user logged in, the following error page displayed, a reboot of this CAS server fixed the problem. This didn't happen on the 2nd CAS server. I have 3 DCs, all are GCs, one running Windows Server 2008 R2, the other 2 running Windows Server 2003.

    A server that contains information about your user account   and mailbox can't be found.

    Request
    Url: https://cas1.myorg.org:443/owa/auth.owa
    User host address: 10.xx.xx.xxx
    OWA version: 14.2.298.4

    Exception
    Exception type: Microsoft.Exchange.Data.Directory.ADTransientException
    Exception message: Could not find any available Global Catalog in forest lowellgeneral.org.

    Call stack

    Microsoft.Exchange.Data.Directory.ConnectionPoolManager.GetConnection(ConnectionType connectionType, ADObjectId domain, String serverName, Int32 port, NetworkCredential credential)

    Microsoft.Exchange.Data.Directory.ConnectionPoolManager.GetConnection(ConnectionType connectionType)

    Microsoft.Exchange.Data.Directory.ADSession.GetConnection(String preferredServer, Boolean isWriteOperation, Boolean isNotifyOperation, String optionalBaseDN, ADObjectId& rootId, ADScope scope)

    Microsoft.Exchange.Data.Directory.ADGenericReader.GetNextResultCollection(Type controlType, DirectoryControl& responseControl)

    Microsoft.Exchange.Data.Directory.ADPagedReader`1.GetNextResultCollection()

    Microsoft.Exchange.Data.Directory.ADGenericPagedReader`1.GetNextPage()

    Microsoft.Exchange.Data.Directory.ADGenericPagedReader`1.<getenumerator>d__4.MoveNext() </getenumerator>

    Microsoft.Exchange.Data.Directory.Recipient.ADRecipientSession.FindMiniRecipientBySid[TResult](SecurityIdentifier sId, IEnumerable`1 properties)

    Microsoft.Exchange.Clients.Owa.Core.OwaIdentity.CreateOWAMiniRecipientBySid()

    Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.InternalCreateExchangePrincipal()

    Microsoft.Exchange.Clients.Owa.Core.FBASingleSignOnFilterChain.GetExchangePrincipalFromWindowsIdentity(WindowsIdentity windowsIdentity, String smtpAddress)

    Microsoft.Exchange.Clients.Owa.Core.FBASingleSignOnFilterChain.HandleIfLegacyRedirect(WindowsIdentity identity, String explicitLogonUser, Configuration owaConfiguration, HttpApplication httpApplication)

    Microsoft.Exchange.Clients.Owa.Core.FBASingleSignOnFilterChain.FilterRequest(Object source, EventArgs e, RequestEventType eventType)

    Microsoft.Exchange.Clients.Owa.Core.RequestFilterChain.ExecuteRequestFilterChain(Object source, EventArgs e, RequestEventType eventType)

    Microsoft.Exchange.Clients.Owa.Core.OwaRequestEventInspector.OnPostAuthorizeRequest(Object sender, EventArgs e)

    System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

    System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Thanks and regards.



    • Edited by Fat Frog Tuesday, September 18, 2012 1:56 PM
    Tuesday, September 18, 2012 1:44 PM

Answers

  • Hi Fat Frog,

    Please do the following steps:

    1, Server Configuration->Modify Configuration Domain Controller->Specify a domain controller to point to new DC.

    2, run the cmdlet Set-ExchangeServer -staticdomaincontrollers  -staticglobalcatalogs -staticconfigurationdomaincontroller to point to the new DC.

    3, Restart the Exchange server. If it works, you can change it back:

    set-exchangeserver -staticdomaincontrollers $null -staticglobalcatalogs $null -staticconfigurationdomaincontroller $null

    Set-ExchangeServer

    http://technet.microsoft.com/en-us/library/bb123716.aspx


    Frank Wang

    TechNet Community Support

    • Marked as answer by Fat Frog Wednesday, September 26, 2012 1:42 AM
    Monday, September 24, 2012 3:46 AM

All replies

  •  the following error page displayed, a reboot of this CAS server fixed the problem.

    Hi Fat Frog,

    Do you mean the issue is fixed by rebooting the CAS server, however, the issue still appears next time when users connect to OWA?

    Please restart Exchange Active Directory Topology service when the issue appears next time.

    Do users use mobile device to connect to Exchange server?

    Is there any other event in the Event Viewer?

    About the Event 22, MSExchange RBAC, please see the folowing KB:

    http://support.microsoft.com/kb/2587513

    Please run Exbpa to do a Health Check.

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Frank Wang

    TechNet Community Support

    Wednesday, September 19, 2012 7:12 AM
  • Hi Fat Frog,

    Any updates?


    Frank Wang

    TechNet Community Support

    Friday, September 21, 2012 1:58 AM
  • I may have a misbehaving domain controller (GC), maybe that's why the error says:

    A server that contains information about your user account and mailbox can't be found. / Exception message: Could not find any available Global Catalog in forest myorg.org.

    However I have 2 other GCs. Does Exchange automatically look for another available GC?

    Thanks and regards.

    Friday, September 21, 2012 5:42 AM
  • Hi Fat Frog,

    Please do the following steps:

    1, Server Configuration->Modify Configuration Domain Controller->Specify a domain controller to point to new DC.

    2, run the cmdlet Set-ExchangeServer -staticdomaincontrollers  -staticglobalcatalogs -staticconfigurationdomaincontroller to point to the new DC.

    3, Restart the Exchange server. If it works, you can change it back:

    set-exchangeserver -staticdomaincontrollers $null -staticglobalcatalogs $null -staticconfigurationdomaincontroller $null

    Set-ExchangeServer

    http://technet.microsoft.com/en-us/library/bb123716.aspx


    Frank Wang

    TechNet Community Support

    • Marked as answer by Fat Frog Wednesday, September 26, 2012 1:42 AM
    Monday, September 24, 2012 3:46 AM