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Microsoft Wireless Laser Mouse 6000 intermittent problems Vista Ultimate 64 bit RRS feed

  • Question

  • I have a Microsoft Wireless Laser Mouse and keyboard 6000.

    Running Vista Ultimate 64 bit.

    I have installed Microsoft Intellipoint version 6.1 for Vista 64 bit and have had intermittent mouse
    problems. Numerous times the mouse works perfectly fine. I have the Microsoft Wireless Receiver 3.1
    stationed less than 6 inches from the mouse. Yet, off and on I find myself unsuccessfully attempting
    to select a hyperlink, a desktop app or just about anything without having to resort to multiple clicking
    of the item at least 4 and 5 times before the item executes.

    I have replaced batteries more often then needed, and it appears to correct itself for a week and then
    wham, the intermittent problem creeps back in. The Microsoft Wireless Laser Keyboard 6000 v2.0 operates
    perfectly.

    Anyone else seeing this behavior? It's annoying.

    Anyone have a permanent fix?

    Frustrated in Salt Lake City.



    Monday, August 6, 2007 1:08 AM

All replies

  • Found a solution. Move the wireless receiver 3.1 to approximately 2.5 " from mouse and keyboard.

    Apparently the wireless technology works within very tiny distances. hehe


    • Proposed as answer by ensconced Thursday, July 9, 2009 12:21 PM
    Monday, August 6, 2007 2:58 AM
  • I too appear to have the same problems.

     

    I have a Microsoft Laser 600 Mouse and Keyboard set, the keyboard appears to work fine, though i don't know how i go about setting up all the shortcut buttons as at the minute only the volume seems to work. ???

     

    As for the mouse, that's where my real problems are. Movement seems accurate, buttons 4 and 5 seem to work ok but the scroll wheel seems very random, sometimes hardly scrolling at all then suddenly scrolling past a chapter or ten the next. This is probably a settings issue i suspect.

     

    Don't get me started on button's 1 and 2 !!! They seem to operate ok in games, though not on their in game menu screens. In windows generally though, they appear to hardly work at all. As you yourself describe, sometimes one click is fine but most of the time the desired on screen button won't even highlight properly and only after repeated single and double clicks and a few taps up and down of the mouse will the desired button click properly. It is very frustrating.

     

    I sometimes feel that lifting it up helps, but that could be just my imagination.

     

    The mouse shows no version number but does say it ws manufactured in September 2005. Mouse driver version is 6.20.178.0. IntelliType Pro 6.2 on Vista Home Premium 64.

     

    Any suggestions???

     

    An equally frustrated user in Shad Thames, London, UK.

     

    Thursday, November 1, 2007 9:33 PM
  •  

    I'm having exactly the same problem using Vista64 ultimate edition and a Microsoft Wireless Laser Mouse 5000 and the latest intellipoint software.  In addition, I notice that mouse speed settings tend to revert to default from time to time.  And lastly, when I click in the margin to page down on anything (i.e. web or doc), the document may page several pages until I move the mouse out of the area......as if mouse clicks are repeating.

     

    I had the same problem with a Logitech bluetooth desktop set and got rid of it because I believe it to be the cause.

     

     

     

     

    Thursday, January 3, 2008 11:39 PM
  •  

    I solved this problem in Vista 32 by going to 'Device Manager', right clicking on HID devices and then choosing 'Scan for Hardware Changes'

    No more problems  Smile
    Sunday, January 6, 2008 12:51 AM
  • I also have the 6000 deskstop with the same problem. The mouse is eratic and the keyboard is fine. I am trying what pathos_22 suggested in device manager. Also on Microsfts website they say to keep the cord as short as possible and keep away from power cords and internet cables.  Good luck on that.
    • Proposed as answer by Estrong1 Thursday, June 16, 2011 2:07 AM
    Thursday, January 10, 2008 9:10 PM
  • I belive this is a hardware issue with the mouse. I have 2 of these on different computers, and within 1 month of each other they started having the same problem (one on Vista, one on XP Pro.).

     

    The problem seems to be the left-click connector for me. Many times it takes mutliple clicks for it to actually take. Also, many time the click takes, but the un-click doens't. Meaning that the link or button I'm clicking on the page registers, but never comes back up (or completes), so I have to click it again. It all comes down the the clicking mechanism not working properly anymore.

     

    Look for replacment from Microsoft.

     

    Friday, January 18, 2008 3:33 PM
  •  Tharpy wrote:

     

    I'm having exactly the same problem using Vista64 ultimate edition and a Microsoft Wireless Laser Mouse 5000 and the latest intellipoint software.  In addition, I notice that mouse speed settings tend to revert to default from time to time.  And lastly, when I click in the margin to page down on anything (i.e. web or doc), the document may page several pages until I move the mouse out of the area......as if mouse clicks are repeating.

     

    I had the same problem with a Logitech bluetooth desktop set and got rid of it because I believe it to be the cause.

     

     

     

     



    Same system (Ultimate 64bit).  I just got the 5000, and everything works except the pointer, and the scroll tab.  New batteries, lastest drivers etc.  Have a new one coming from New Egg, but did you ever get your problem(s) fixed?
    Sunday, March 9, 2008 3:55 AM
  • Vista Home Premium (32)
    Microsoft Natural Wireless Mouse 6000

    I tried several things listed here and on other Web sites but what worked to take away that erratic behavior was changing the color and texture of the desktop surface.

    I placed a black, leather folder or binder under the Mouse and its got precision again!

    Good luck!


    Monday, June 16, 2008 8:14 PM
  • I have had this problem for about 9 months, using Windows XP.  I think that the "place the receiver very close to the mouse" may be the solution for me.  Poor hardware/design in this version, I think,

     

    Saturday, July 5, 2008 7:56 PM
  • I agree with what RaXeT, that shortening the distance between the receiver and the mouse took care of the problem for me.  However, my mouse (wireless laser 6000) had been working fine for over six months with the receiver about 2ft. (approx. 0.7m) away.  Seems like it has developed a "weak stream".  Should it talk to my doctor to see what might be right for it?
    Wednesday, August 6, 2008 4:13 PM
  • RaXeT, you'r a genius! 

    I replaced my laptop 3 weeks ago with a new one and kept my good old Wireless Intellimouse Explorer 2.0.  Problem is, the scroll wheel was very slow and the IE back and forward buttons (thumb buttons) were not working, actually they worked 'once' after a restart.  I re-installed drivers, played with setting etc Googled "Vista mouse Problem" and read literaly 100's of posts on several boards. Then I read your post! 

    Because the USB port is in a different position physically on the new laptop, the natural position of the receiver ended up about 10" to 12" away from the mouse.  I moved it right in front of the mouse and everything is now working great!

    Thanks.

    Thursday, July 9, 2009 12:41 PM
  • I have my receiver about 1 inch away from my mouse most time (close enough my fingers quite often touch it while navigating) and I am constantly getting the message I have a weak signal.  I also experience the problem of clicking a link and it not registering fully, I know I've clicked because my selection box is around the link and pressing enter follows the link.

    The newest problem that has developed is my left click button is always double clicking.  This is happening in XP, W7 (both 32 and 64 bit).  It happens with a generic mouse driver installed and the correct driver and full program from Microsoft. 

    I recently purchased the Wireless Laser mouse V2 but before getting to use it my receiver was lost (it is one that clips onto the back, unlike the current mouse looking receiver we have now) and the V2 does not communicate with the V1 receiver.  Trying to find a replacement now.
    Sunday, July 12, 2009 6:52 PM
  • I can shed a little more detail on this problem.  I've been having this occur for months - it seems as though particularly when you select items, such as email in your inbox, or clicking a hyperlink, the click does not register.  Most of the above statements make referrals to there being a signal strength issue between the mouse and receiver, but I think if you try something, you'll note that it seems to be more of an issue of the signal being incorrently deal with upon receipt.

    Try this:

    Find a hyperlink you're having trouble clicking.  Position your mouse over it at about the middle.  Click the left mouse button, and as you do so, try to simultaneously "twig" the mouse left or right along the length of the hyperlink, then release the mouse button.  It's important not to move it enough to select anything - you're just trying to get Windows to register movement.  My tests of this show that it works every time - clicking hyperlinks, buttons, selecting emails - anything problematic, if you slightly move the mouse it will be registed.

    The fact that this is so widespread makes me believe this is a driver problem - it never used to do this when it was new.  It would be great if someone could  confirm this and open a case with Microsoft, referring to this thread - perhaps they will have someone identify the problem.

    Has anyone tried specifying a different mouse when they download the driver?  Perhaps one that they aren't trying to obsolete? ;-)
    Monday, August 24, 2009 4:42 AM
  • I have had the same problem and have tried quite a bit to fix it as well.  Moving the receiver closer to the mouse does seem to help a little.
      I should note, that I THINK the Wireless laser mouse works at 2.4 GHz, which happens to be the band for 802.11b/g/n, and my wireless router is within 5 ft of the mouse and receiver.  I wonder if that's the problem.  Unfortunately, I'm kind of limited due to room layout of how far apart I can make the two.
    Sunday, August 30, 2009 5:56 PM
  • I am experiencing the same frustrating intermittent symptoms with the Microsoft 6000 keyboard and mouse combo and more than once was tempted to return it to the vendor.  I also have a Vista 64-bit OS and find myself "pairing up" the transmitter with both the keyboard and the mouse all the time to be able to ensure adequate operation inspite of a close proximity of about 1.5 feet.
    I also would appreciate any insight into a permanent fix.
    Thank you in advance,
    Northern CA.

    Monday, September 21, 2009 7:32 AM
  • I think I found the answer to this and I have been dealing with the problem for a very long time...I changed the batteries, moved the receiver, cleaned my mouse pad, changed my mouse pad...I have tried everything I have found in the forums...

    My solution and it worked for me...

    After changing the batteries several times I have noticed that they slip into the mouse really easily.  I took some needle nose pliers and "rebent" the spring clip our a bit so that the battery fits snug again and not loose...Wala...it works like it used to when I first got it.
    • Proposed as answer by bp777 Thursday, February 17, 2011 8:20 PM
    Monday, March 1, 2010 5:47 PM
  • Brilliant! Thank you! Worked beautifully! Follow this advice for remote mouse problems in Vista!!!
    Wednesday, December 29, 2010 1:14 AM
  • I also have the 6000 deskstop with the same problem. The mouse is eratic and the keyboard is fine. I am trying what pathos_22 suggested in device manager. Also on Microsfts website they say to keep the cord as short as possible and keep away from power cords and internet cables.  Good luck on that.
    Ok I tried moving some wires away and moving the receiver closer to the mouse and viola it worked! Left click works fine and no longer holds itself down and scroll wheel works great again possible solution?
    Thursday, June 16, 2011 2:09 AM