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Is Office 2003 Pro Compatible With Windows 7 Home Premium??? RRS feed

  • Question

  • I just bought a new HP TouchSmart laptop with Windows 7 Premium and installed Office 2003 and I get the blue screen several times per day!  I was told by Sams Club tech support that they are not compatible.  Can someone tell me if this is true?
    Wednesday, May 12, 2010 4:17 PM

Answers

  • Hi

    Office 2003 is working with Windows 7.

    Are you working with any Office application when you get the blue screen.

    But just to see if it is office are something else that are making your computer blue screen I would uninstall Office 2003 and see if you get the same problem.

     


    Best Regards Chris Steding MCTS Windows 7 Configuration www.compit.se
    • Marked as answer by Linda Yan Tuesday, May 18, 2010 1:41 AM
    Wednesday, May 12, 2010 8:45 PM
  • Hi John,

     

    Does the blue screen occur after uninstalling Office 2003? If so, please unplug all unnecessary devices to check the result. Also, perform the steps below to see if the blue screen is caused by certain hardware:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Also, you can check the small memory dump files: How to read the small memory dump files that Windows creates for debugging

     

     

    • Marked as answer by Linda Yan Tuesday, May 18, 2010 1:41 AM
    Thursday, May 13, 2010 8:30 AM

All replies

  • Hi

    Office 2003 is working with Windows 7.

    Are you working with any Office application when you get the blue screen.

    But just to see if it is office are something else that are making your computer blue screen I would uninstall Office 2003 and see if you get the same problem.

     


    Best Regards Chris Steding MCTS Windows 7 Configuration www.compit.se
    • Marked as answer by Linda Yan Tuesday, May 18, 2010 1:41 AM
    Wednesday, May 12, 2010 8:45 PM
  • According to Microsoft, it's compatible.

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

    I have used it without trouble on the 32 and 64 bit versions of Win7 Home Premium. (Cheap Compaq laptop, Intel Core I7 homebuilt, respectively.)

    What sort of blue screen error messages are you getting? That may help diagnose your problem.

    Sorry to hear that Sam's Club tech support is following the time-honored IT tradition of Making Stuff Up. rather than doing any actual checking.

    Thursday, May 13, 2010 2:33 AM
  • Hi John,

     

    Does the blue screen occur after uninstalling Office 2003? If so, please unplug all unnecessary devices to check the result. Also, perform the steps below to see if the blue screen is caused by certain hardware:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Also, you can check the small memory dump files: How to read the small memory dump files that Windows creates for debugging

     

     

    • Marked as answer by Linda Yan Tuesday, May 18, 2010 1:41 AM
    Thursday, May 13, 2010 8:30 AM