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Need to login twice on domain bounded Windows 10 system RRS feed

  • Question

  • We are running Windows 10 Enterprise 1809, bounded to Active Directory, and have been having an issue where some users are required to login twice when they first turn their computers on.  This does not happen to all users.

    The user will boot the computer up and enter their AD username/password.  An affected system will do one of three things:

    • Log the user in so they can see their desktop and a few seconds later, lock the screen and require them to unlock the system.
    • Log the user in, but lock the screen before you even see the desktop.  Again, they just unlock the system.
    • What appears to be logging the user in and then quickly goes back to the login screen asking for both username/password.

    The first two issues will also seem to happen when a user RDPs to a Windows 10 system; however, not the third.  This issue does not happen when RDPing to a Server class OS.

    Has anyone seen this issue or have any insight as to what the cause may be?

    Tuesday, July 16, 2019 5:10 PM

All replies

  • Hello,

    Try these steps and see if they helps:

    1. Right click Start Button or press Windows + X keys and select Settings.
    2. In the Settings app, navigate to Accounts > Sign-in options.
    3. On the Sign-in options screen, scroll down and under Privacy section, turn Off the Use my sign in info to automatically finish setting up my device after an update or restart option.
    4. Close Settings app and restart the machine, check if the issue is resolved.

    Let us know this helps!


    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Wednesday, July 17, 2019 4:52 AM
  • Hi,

     

    Please refer to the reply by Kapil.

     

    Meanwhile, check the power settings to see if some causes quickly triggered screen lock.

     

    If any problems, please feel free to let us know.


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    Wednesday, July 17, 2019 7:27 AM
  • Hi,

     

    Was your issue solved?

     

    If the reply helped you, please remember to mark it as an answer.

     

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, July 22, 2019 8:13 AM
  • The Use my sign in info to automatically finish settings on my device after an update or restart option is not listed as a setting under the Privacy section of Sign-in options.  Could this be a result of us running the Enterprise version of Windows?
    Tuesday, July 23, 2019 12:34 PM
  • Hi,

     

    As I know, this feature is only available on PCs that are not managed by enterprises. This includes home PCs that are sync’d to enterprise (work, school, etc.) email.

     

    For your reference:

    https://www.tenforums.com/tutorials/49963-use-sign-info-auto-finish-after-update-restart-windows-10-a.html

    Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.

     

    Best Regards,

    Farena


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 25, 2019 5:33 AM