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Office 2013 RMS Client Configuration - Your Machine is not setup for IRM RRS feed

  • Question

  • Hi All,

    I have successfully setup a test AD RMS farm but stuck at trying to configure Office 2013 to work with this. The farm configuration is as below

    DC: Windows 2003 

    AD RMS Server: Windows 2008/ SQL Server 2008 R2

    Client: Windows 7 64 bit with Office 2013 32 bit, Domain Joined


    Client is domain joined and SCP has been successfully registered ( I can see the SCP in AD RMS properties).

    When I open word and select Protect Document -> Restrict Access, the only option is to Connect to RMS Server and get template, which eventually gives an error

    Your Machine isn't setup for Information Rights Management (IRM). To set up IRM, sign in to office, open an existing IRM protected message or document, or contact your help desk.

    Surprisingly, when I open a document protected by IRM (from a different machine), IRM is automatically configured for the user and starts working from that point. However any new domain user login into this client faces the same issue.

    Can anyone help identify the required registry keys that need to be present for getting this working on the client.

    Thanks for your help

    Anuj

    Tuesday, June 17, 2014 1:03 PM

All replies

  • the same issue here .. I am trying to find an answer .. but no luck till now.
    Saturday, December 31, 2016 6:10 PM
  • This makes me wonder if there's something wrong with the SCP if clients work after consuming protected content by the same AD RMS cluster. Try setting registry overrides as a test - for more information, see https://docs.microsoft.com/en-us/information-protection/rms-client/client-deployment-notes#rms-service-discovery and the section for configuring the registry.
    Sunday, January 1, 2017 8:42 PM
  • Please try what Carol proposed and

    1. Update Office to the latest patches/hotfixes

    2. RMS Analyzer/IRM Check tools tell you?

    3. There was a similar issue with Office 2013, try solution: http://www.port135.com/2013/09/22/how-to-resolve-no-logged-on-office-users-are-configured-for-information-rights-management-irm-error-in-outlook/ 

    4. Maybe ADRMS 2.1 client would help (if you have W7 with SP1): https://www.microsoft.com/en-us/download/details.aspx?id=38396

    5. Try to get Office 2016 and replicate the issue


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    Thursday, January 12, 2017 9:36 PM