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Webmail Runtime Error RRS feed

  • Question

  • When I attempt to log onto my webmail (a secure https website), it pops up a Runtime Error.  The message is as follows:



    Microsoft Visual C++ Runtime Library.
    Runtime Error!
    Program: c:\Program Files\Internet Explorer\IEXPLORE.EXE
    The application has requested the Runtime to terminate it in an
    unusual way.
    Please contact the application's support team for more information.



    I get this error when logged in as the guest account.  As administrator, it works fine.  I first received a complaint that a client was having this problem.  Then, I tried with the same result.  There are two computers at this location and both receive this same error.  The webpage does load and I can see my email for about 3 seconds, but then I receive the popup and once I click on it, Internet Explorer closes .  Both machines are running Vista Business. 


    I removed all checkmarks for all Internet Explorer restrictions and still get the same error.  Also, I tried the fix, both automated and manual, located here:

    http://support.microsoft.com/kb/923737

    Any and all help is greatly appreciated.
    Tuesday, September 15, 2009 9:55 PM

All replies

  • After checking the issue, it seems this is a general Windows Vista IE issue. As this forum focuses on Windows SteadyState specific issues, this inquiry would best be posted to Windows Vista forum:

    http://social.technet.microsoft.com/Forums/en/category/windowsvistaitpro

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.


    Sean Zhu - MSFT
    • Marked as answer by Sean Zhu - Wednesday, September 23, 2009 8:37 AM
    • Unmarked as answer by Risingeclipse Wednesday, September 23, 2009 2:09 PM
    • Marked as answer by Sean Zhu - Friday, October 16, 2009 8:45 AM
    • Unmarked as answer by Sean Zhu - Friday, October 16, 2009 8:51 AM
    Thursday, September 17, 2009 3:46 AM
  • The error only happens under a Steady State login.  As system administrator, the problem goes away.  Logging in as a Steady State user, the problem persists.

    I can post this in another area if it will generate an answer that works for the Steady State end user.

    Wednesday, September 23, 2009 2:13 PM
  • The error only happens under a Steady State login.  As system administrator, the problem goes away.  Logging in as a Steady State user, the problem persists.

    I can post this in another area if it will generate an answer that works for the Steady State end user.

    Wednesday, September 23, 2009 2:13 PM