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RDS Windows Server 2019 - OSX clients can't connect RRS feed

  • Question

  • Hi,

    I have a new RDSH setup based on Windows Server 2019. Windows clients and HTML5 works just fine - but can't get any OSX clients to work.

    There are 2 servers that holds the web access and gateway role. They are placed behind an Azure Application Gateway.

    I have tried with several remote desktop clients on different OSX machines - all fails - even the app from Microsoft. Most fails on login - the Microsoft app fails with error code 0x3000064.

    I am not sure if the issue is related to the application gateway or something hasn't been setup correctly on the RDS gateway. We use a wildcard public SSL certificate. 

    Has anyone experienced a similar issue?

    Monday, December 2, 2019 9:34 AM

All replies

  • HI
    1.what's the os version of Mac OS X?
    2."the issue is related to the application gateway "
    3.if you install Microsoft Remote Desktop for Mac Version 10.3.6 (1727) on mac computer, will the problem persist ?
    4.Is only remoteapp in webclient can not be open on mac computer ?
    can MAC computer use 
    Microsoft Remote Desktop to remote access session host server directly ?
    Microsoft Remote Desktop for Mac Version 10.3.6 (1727)
    https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/Microsoft-Remote-Desktop-for-Mac/distribution_groups/All-users-of-Microsoft-Remote-Desktop-for-Mac

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, December 3, 2019 10:01 AM
    Moderator
  • HI
    1.what's the os version of Mac OS X?
    2."the issue is related to the application gateway "
    3.if you install Microsoft Remote Desktop for Mac Version 10.3.6 (1727) on mac computer, will the problem persist ?
    Microsoft Remote Desktop for Mac Version 10.3.6 (1727)
    https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/Microsoft-Remote-Desktop-for-Mac/distribution_groups/All-users-of-Microsoft-Remote-Desktop-for-Mac

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    1. We have tried with several OS X clients - some with quite old version, but also with the latest Catalina.

    2. I am not sure if that is a question :)

    3. Yes, we have tried with the latest Remote Desktop for Mac client.

    Tuesday, December 3, 2019 10:05 AM
  • HI
    4.Is only remoteapp in webclient can not be open on mac computer ?(can MAC computer use Microsoft Remote Desktop to remote access session host server directly then open the application ?)
    5.can MAC computer use non webclient technique then use old rdweb to open the remoteapp ?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, December 4, 2019 6:47 AM
    Moderator
  • It's only a full desktop - we don't use remote apps.

    As mentioned in the topic - HTML5 works just fine.

    It's access through the Remote Desktop client on OSX, that doesn't work.

    Wednesday, December 4, 2019 7:01 AM
  • HI
    6.did you try to upgrade web client to version 1.0.21.0 then check if your issue persist on Mac computer?
    How to update the Remote Desktop web client
    https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin
    Updates for version 1.0.21.0
    What's new in the web client
    https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/web-client-whatsnew

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, December 9, 2019 6:16 AM
    Moderator
  • HI
    6.did you try to upgrade web client to version 1.0.21.0 then check if your issue persist on Mac computer?
    How to update the Remote Desktop web client
    https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin
    Updates for version 1.0.21.0
    What's new in the web client
    https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/web-client-whatsnew

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    It doesn't help.

    Also, since this is a issue with the RDP client I don't think the web client is relevant in this situation.

    Tuesday, December 10, 2019 9:02 AM