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Skype Client Signin Process for MAC on Internal Network RRS feed

  • Question

  • We have Lync 2013 Server in our environment, the issue is that the Skype for Business Client for MAC is not being logged in. Error is "Cannot connect to server, please contact your admistrator"

    May I know the Skype for business client login process for mac when there is Lync 2013 server and the mac machine is connected to the domain network. What is the Signin process or flow.

    If we create an entry in host file of mac for the internal web service the Signin works.

    Wednesday, August 8, 2018 11:20 AM

Answers

  • Hi Kumud,

    The sign in process is the same like a mobile client.

    Be sure you have deployed als the necessary dns entries like lyncdiscoverinternal etc. correct and the latest CU installed.

    https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/clients-and-devices/mac-requirements

    Update:

    https://support.microsoft.com/de-de/help/2809243/updates-for-lync-server-2013


    best regards Holger Bunkradt Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com. Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Wednesday, August 8, 2018 11:41 AM
  • Hi Kumud_Raghuwanshi ,

    Agree with Holger ,the SFB client sign in Process in Mac like the Mobile client, you could refer to the following link.

    https://blogs.technet.microsoft.com/nexthop/2012/04/25/lync-server-2010-mobility-deep-dive-autodiscover-service/

    If you add the internal web service record in host, you can sign in SFB client normally in Mac.If you add internal discovery address in the “Auto-Detect server”

    Please check you have add the record in the DNS.

    Lyncdiscover Records

    Lyncdiscoverinternal.contoso.com

    Lyncdiscover.contoso.com

    SRV Records

    _sipinternaltls._tcp.contoso.com

    _sip._tls.contoso.com

    DNS A Records

    Sip.domain.com

    Sipinternal.domain.com

    Sipexternal.domain.com


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Thursday, August 9, 2018 6:59 AM

All replies

  • Hi Kumud,

    The sign in process is the same like a mobile client.

    Be sure you have deployed als the necessary dns entries like lyncdiscoverinternal etc. correct and the latest CU installed.

    https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/clients-and-devices/mac-requirements

    Update:

    https://support.microsoft.com/de-de/help/2809243/updates-for-lync-server-2013


    best regards Holger Bunkradt Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com. Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Wednesday, August 8, 2018 11:41 AM
  • Hi Kumud_Raghuwanshi ,

    Agree with Holger ,the SFB client sign in Process in Mac like the Mobile client, you could refer to the following link.

    https://blogs.technet.microsoft.com/nexthop/2012/04/25/lync-server-2010-mobility-deep-dive-autodiscover-service/

    If you add the internal web service record in host, you can sign in SFB client normally in Mac.If you add internal discovery address in the “Auto-Detect server”

    Please check you have add the record in the DNS.

    Lyncdiscover Records

    Lyncdiscoverinternal.contoso.com

    Lyncdiscover.contoso.com

    SRV Records

    _sipinternaltls._tcp.contoso.com

    _sip._tls.contoso.com

    DNS A Records

    Sip.domain.com

    Sipinternal.domain.com

    Sipexternal.domain.com


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Thursday, August 9, 2018 6:59 AM
  • Thanks Holger for your response. 

    I agree with you Mac following Mobile Signin in process. However I have a confusion, why do we need to add Internal Web service IP in the Host file for the MAC to work normally.

    Since the login process to MAC should use the lyncdiscover.domain.com and the External Web Service like the mobile client to login.


    Kumud Raghuwanshi Skype For Business Administrator

    Thursday, August 9, 2018 10:00 AM
  • Thanks for your response Leon, Please help me understand why do we enter Internal Web Service as a Host entry in MAC to make it login normally, why we do not use External Web Service similarly.?

    Kumud Raghuwanshi Skype For Business Administrator

    Thursday, August 9, 2018 10:02 AM
  • Please help me understand why do we enter Internal Web Service as a Host entry in MAC to make it login normally, why we do not use External Web Service similarly.?

    Kumud Raghuwanshi Skype For Business Administrator

    Friday, August 17, 2018 1:02 PM