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Cannot start MOM Service RRS feed

  • Question

  • Hello,

    Suddenly the Collection Server is having troubles... the MOM Service refuse to start anymore and I have the following error:

    Log Name:      Application
    Source:        Microsoft Operations Manager
    Date:          2/20/2013 10:42:49 AM
    Event ID:      9015
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      VOTFCSCS1.ad.medctr.ucla.edu
    Description:
    The Microsoft Operations Manager service (MOMService.exe) received an unexpected exception. 
     
    Thread Id: 0x1684 
    Thread Name: ForefrontClientSecurityDTS5764 
    Exception code: 0x00000000c0000005 
    Exception description: Access Violation 
    Exception address: 016DAE6A 
    Exception flags: 0x0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft Operations Manager" />
        <EventID Qualifiers="0">9015</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-02-20T18:42:49.000Z" />
        <EventRecordID>9290071</EventRecordID>
        <Channel>Application</Channel>
        <Computer>VOTFCSCS1.ad</Computer>
        <Security />
      </System>
      <EventData>
        <Data>0x1684</Data>
        <Data>0x00000000c0000005</Data>
        <Data>Access Violation</Data>
        <Data>016DAE6A</Data>
        <Data>0x0</Data>
        <Data>ForefrontClientSecurityDTS5764</Data>
      </EventData>
    </Event>

    What does this mean? Access violation?

    Thanks,

    DOm


    System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

    Wednesday, February 20, 2013 6:45 PM

Answers

  • review   log

    Delete   all files under the following folders:

    C:\Users\All   Users\Microsoft\Microsoft Operations Manager\ForefrontClientSecurity

    C:\Users\All   Users\Microsoft\Microsoft Operations Manager\ForefrontClientSecurityDTS

    Start   the MOM Service successfully


    System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

    • Marked as answer by Felyjos Wednesday, February 20, 2013 7:14 PM
    Wednesday, February 20, 2013 7:14 PM