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Does the Skype for Business Basic client send call quality information? RRS feed

  • Question

  • Hi everyone,

    We're using Skype for Business Server, and our users have installed a mix of Skype for Business Basic clients, version 16.0.4351.1000, and (for external users) SIP softphones. As far as we understand, the clients are the only source of QoE information.

    The issue is, we're unable to get any call quality reports at all. When enabling client logging, the logs show that, at the end of the call, a SERVICE message is sent, containing the following information:

    <publish xmlns="http://schemas.microsoft.com/2006/09/sip/rich-presence">
        <publications uri="sip:def@sfb-ber.de">
            <publication categoryName="state" instance="2153661955" container="3" version="1" expireType="endpoint" expires="0"/>
            <publication categoryName="state" instance="2153661955" container="2" version="1" expireType="endpoint" expires="0"/>
        </publications>
    </publish>

    and no QoE data.

    Is it that the Basic client cannot collect call quality information? Is it possible to enable QoE data generation on the server instead, if the media streams are proxied through the server?


    • Edited by Mihai C- Wednesday, June 8, 2016 3:04 PM
    Wednesday, June 8, 2016 3:03 PM

Answers

  • If the Client don't generate any QoS data, you could not activate this on the Server side.The Client normal send this data as info at the end of the call.


    regards Holger Technical Specialist UC

    • Marked as answer by Mihai C- Thursday, June 9, 2016 11:11 AM
    Wednesday, June 8, 2016 9:13 PM

All replies

  • If the Client don't generate any QoS data, you could not activate this on the Server side.The Client normal send this data as info at the end of the call.


    regards Holger Technical Specialist UC

    • Marked as answer by Mihai C- Thursday, June 9, 2016 11:11 AM
    Wednesday, June 8, 2016 9:13 PM
  • If the Client don't generate any QoS data, you could not activate this on the Server side.

    Thanks! This raises two questions:

    1. How do I activate this on the server side? I ran the <tt>Get-CsQoeConfiguration</tt> cmdlet on our front-end server, and saw that <tt>EnableQoE</tt> is set to <tt>True</tt>. Could the problem be that the Monitoring Server role is not installed on the Skype server? Could it be anything else?
    2. Also, how do I debug this? If I inspect the SIP <tt>REGISTER</tt> message, sent to the Skype for Business client, can I see if QoE is enabled?
    Edit: yes, that was the reason: the Monitoring Server role needed to be enabled.
    • Edited by Mihai C- Thursday, June 9, 2016 11:11 AM
    Thursday, June 9, 2016 9:34 AM
  • For more info about enabling Qos you can find it  here 

    https://skype4b.uk/2015/09/07/skype-for-business-configuring-quality-of-service-qos/

    http://www.shudnow.net/2013/02/16/enabling-qos-for-lync-server-2013-and-various-clients-part-1/


    Linus

    Thursday, June 9, 2016 11:08 AM