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Windows Explorer crashes everytime I play certain games (Windows 7 ultimate build 7600) RRS feed

  • Question

  • Basically windows explorer crashes after i exit the games and i have to restart explorer. It's not that bad a problem but it gets annoying after a while. Is there a way to fix this (system specs below) ?

    OS Name    Microsoft Windows 7 Ultimate
    Version    6.1.7600 Build 7600
    System Type    X86-based PC
    Processor    AMD Athlon(tm) X2 Dual-Core QL-64, 2100 Mhz, 2 Core(s), 2 Logical Processor(s)

    Tuesday, July 27, 2010 1:52 PM

Answers

  • Hi,

    Could you tell us the names and the versions of the games?

    How does it work if you close the game right after launching it without starting the game?

    I would suggest run the game in compatible mode with administrator privilege to check the result.  Please refer to http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/cdd894f8-1ee2-43e5-952b-d04c25779a7f

    If the issue persists, please continue prepare clean boot to troubleshoot. Please Refer to Http://support.microsoft.com/kb/331796

    The next time when explorer crash, please open Task Manager by pressing Ctrl+Alt+Delete and check which process takes up the most CPU.

    In addition, minidump is not necessary.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon Liu Friday, August 6, 2010 10:26 AM
    Friday, July 30, 2010 9:55 AM

All replies

  • Go to your systems Event Viewer, open up the Internet Explorer logs and provide the error(s) from your event.
    Tuesday, July 27, 2010 2:25 PM
  • Hi,
     
    Can you also post errors and warnings from the
     
    System Logs\Application and System Logs\System event logs. To open the
    event viewer, go to start -> search and type in eventvwr and press enter.
     
    Additionally, are there any files in c:\Windows\Minidump?
     

    -- Mike Burr
    Tuesday, July 27, 2010 2:35 PM
  • Log Name:      Application
    Source:        Application Hang
    Date:          27/07/2010 3:18:33 PM
    Event ID:      1002
    Task Category: (101)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      *******
    Description:
    The program explorer.exe version 6.1.7600.16450 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: d2c
     Start Time: 01cb2d40fc37cb54
     Termination Time: 0
     Application Path: C:\Windows\explorer.exe
     Report Id: 569c8e8c-993e-11df-9e11-001d72fe3771

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Hang" />
        <EventID Qualifiers="0">1002</EventID>
        <Level>2</Level>
        <Task>101</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-07-27T05:18:33.000000000Z" />
        <EventRecordID>31440</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MISAKA</Computer>
        <Security />
      </System>
      <EventData>
        <Data>explorer.exe</Data>
        <Data>6.1.7600.16450</Data>
        <Data>d2c</Data>
        <Data>01cb2d40fc37cb54</Data>
        <Data>0</Data>
        <Data>C:\Windows\explorer.exe</Data>
        <Data>569c8e8c-993e-11df-9e11-001d72fe3771</Data>
        <Binary>55006E006B006E006F0077006E0000000000</Binary>
      </EventData>
    </Event>

     

    Is that the thing you were after? also the minidump was empty

    Tuesday, July 27, 2010 3:59 PM
  • "Is that the thing you were after?"

    Not really. Go to Event Viewer, & go to the following: Applications & Services Logs > Internet Explorer.

    That is the location.

    Tuesday, July 27, 2010 4:11 PM
  • There is nothing there.  http://tinypic.com/r/34sm2pg/3   <== if that is the location
    Tuesday, July 27, 2010 4:14 PM
  • I didn't
     
    Since this only happens with certain games, I'd recommend checking with
    the game publishers to see if they have any updates or patches available.
     
    I remember when I played graphics-intensive games that there were
    occasional issues with the games failing to release all of their
    resources and causing similar issues. The vendors typically released
    periodic updates that sometimes resolved these issues.
     
    Besides the vendors, I would also ensure that you have the latest
    drivers and firmware installed, especially for the chipset, graphics
    card, and any game controllers that you use. The components node of the
    msinfo32 utility can help you identify vendors where you might find
    updated drivers, but I would recommend getting the BIOS and chipset
    drivers directly from your computer manufacturer as these are likely
    known to be working and have probably been thoroughly tested.
     

    -- Mike Burr
    • Marked as answer by Magon Liu Friday, July 30, 2010 3:34 AM
    • Unmarked as answer by Magon Liu Friday, July 30, 2010 9:52 AM
    Tuesday, July 27, 2010 4:23 PM
  • I think there might be some confusion. The Internet Explorer log tracks
    events related to the iexplore.exe process, used to browse the internet.
     
    The explorer.exe process is responsible for browsing files and folders
    and starting programs from the start menu. This is definitely an issue
    with explorer.exe.
     

    -- Mike Burr
    Tuesday, July 27, 2010 5:02 PM
  • Hi,

    Could you tell us the names and the versions of the games?

    How does it work if you close the game right after launching it without starting the game?

    I would suggest run the game in compatible mode with administrator privilege to check the result.  Please refer to http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/cdd894f8-1ee2-43e5-952b-d04c25779a7f

    If the issue persists, please continue prepare clean boot to troubleshoot. Please Refer to Http://support.microsoft.com/kb/331796

    The next time when explorer crash, please open Task Manager by pressing Ctrl+Alt+Delete and check which process takes up the most CPU.

    In addition, minidump is not necessary.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon Liu Friday, August 6, 2010 10:26 AM
    Friday, July 30, 2010 9:55 AM
  • hello pls help me out.....

    i cant play games on my windows seven platform....

    any tym i relunch the games the explorer crashed telllimg me tht setup has stop working

    windows is trying to find solution to the problem....

    Tuesday, August 10, 2010 9:42 AM