This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions.

Remove From My Forums

Intermediate issues between Lync and PBX calling

Question
0

Sign in to vote

I have some intermediate issues with Lync Voice. The issue is when we dial PBX number from Lync sometimes it connects and sometimes it doesn’t connect, I am getting the following error like "Call was not completed or has ended". if try the same 2 or 3 times it gets connects. I have similar issue when I try from other way also, PBX to Lync.

Any advise..?

Kris

Thursday, April 19, 2012 1:13 PM

All replies

0

Sign in to vote

How are you connecting to your PBX from Lync?

Can you run some traces whilst the call fails and upload them please.

Thansk

Neil

Thursday, April 19, 2012 1:36 PM
0

Sign in to vote
Hi,

This may occur if your lines channels are busy, you can try it when you have free channels. If the issue persists, please use the logging tool on the server on the client to provide more information.

Logging tool:

http://technet.microsoft.com/en-us/library/gg558599.aspx

http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/

Regards,

Kent
- Proposed as answer by Kent-Huang Monday, May 7, 2012 9:59 AM
Friday, April 20, 2012 6:19 AM
0

Sign in to vote

Hi,

do you connect directly to the PBX or do you use a gateway?

regards Holger Technical Specialist UC

Sunday, April 22, 2012 9:01 AM
0

Sign in to vote

Dear Friend,

Its Easy us to solve or help if you explain your environment if you can ASAP , without having that can't identify the issue.
Madushka Dias : MCITP(Lync Server 2010 Administrator) & MCTS - Active Directory) - http://uctechi.blogspot.com/ | Live - madushka@live.com | If got your answer don't forget to Rate as an Answer

Monday, April 23, 2012 4:39 AM
0

Sign in to vote

Hi Kris,

Is there any update on the issue?

Regards,

Kent

Tuesday, May 1, 2012 2:25 AM