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Help & Support system service will not start RRS feed

  • Question

  • I have Windows XP Home Ed. and I cannot get Help & Support service to come up when I click Help & Support. I tried to type in the Run box (-service.msc), but it states that it cannot find that item? I even typed Regit. in the Run box and found the Helpsrc.exe, but that still didn't help! Does anyone have a suggestion? Thanks. 

    Sunday, December 7, 2008 12:44 AM

Answers

  •  

    Hi mandrake44, after checking the issue, it seems this is a general Windows XP issue. As this forum focuses on Windows SteadyState specific issues, this inquiry would best be posted to the following forum or support service:

     

    http://forums.microsoft.com/TechNet/default.aspx?ForumGroupID=561&SiteID=17

     

    http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the newsgroups regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Also, for your information, I'd like to include the following articles regarding the issue:

     

    You can modify path and see the if that helps:

     

    1.       Right click on my computer, choose "Properties".

    2.       Under Advanced tab, press "Environment Variables".

    3.       Locate System variables "Path" and make sure it contains the following:

     

    %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem

     

    4.       If not, press Edit to modify.

    5.       Press OK.

     

    Hope this helps!

    Monday, December 8, 2008 6:59 AM

All replies

  •  

    Hi mandrake44, after checking the issue, it seems this is a general Windows XP issue. As this forum focuses on Windows SteadyState specific issues, this inquiry would best be posted to the following forum or support service:

     

    http://forums.microsoft.com/TechNet/default.aspx?ForumGroupID=561&SiteID=17

     

    http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the newsgroups regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Also, for your information, I'd like to include the following articles regarding the issue:

     

    You can modify path and see the if that helps:

     

    1.       Right click on my computer, choose "Properties".

    2.       Under Advanced tab, press "Environment Variables".

    3.       Locate System variables "Path" and make sure it contains the following:

     

    %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem

     

    4.       If not, press Edit to modify.

    5.       Press OK.

     

    Hope this helps!

    Monday, December 8, 2008 6:59 AM
  • the "Path" did not contain these variables, so if I click Edit, then put in these variables, then what is the Variables Name, Path?

     

    Wednesday, December 10, 2008 2:50 AM
  •  

    Environment variables are specially named aliases or placeholders for certain basic system properties that are present for convenience in programming and in system administration. Although they are mostly of interest to technical people, some can be useful to the average PC user and these are discussed here.

     

    By using the environment variables and path, we can easily locate services.msc or other components under %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem . By the way, is the issue resolved now?

    Wednesday, December 10, 2008 4:59 AM
  • I edited the value as you instructed, but it still keeps saying, "Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named Help and Support." So, I tried to start service Help and Support under Local Services, but it is not listed there. 

     

    Wednesday, December 10, 2008 12:57 PM
  •  

    Thanks for the update. Based on the current situation, the issue should be related to corrupted system components. I recommend you post the issue to system forum or contact our system support service:

     

    http://forums.microsoft.com/TechNet/default.aspx?ForumGroupID=561&SiteID=17

     

    http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

     

    Hope this helps!

    Thursday, December 11, 2008 2:56 AM