When using the To button to select an email address my emails get bounced back RRS feed

  • Question

  • Hi,

    When I want to send an email and click the "to" button to select an email address my emails do not get sent.

    Instead I receive the following message and it does NOT include an email address. 

    Your message did not reach some or all of the intended recipients.


          Sent: 12/23/2013 3:35 PM

    The following recipient(s) cannot be reached:

    (no email address here)

    Can you help me or send me in the right direction for an answer? 


    Joy Cytryn

    Monday, December 23, 2013 8:37 PM


All replies

  • Hi,

    I recommend you check the recipient's Outlook Properties if there is a valid email address.

    Here is a similar thread for your reference:

    Outlook 2010 - The following recipient(s) cannot be reached


    Niko Cheng
    TechNet Community Support

    Tuesday, December 24, 2013 7:27 AM
  • Hello,

    Come back and mark the replies as answers if they help and unmark them if they provide no help.

    I'm marking the reply as answer as there has been no update for a couple of days.
    If you come back to find it doesn't work for you, please reply to us and unmark the answer.

    Cara Chen
    TechNet Community Support

    Friday, January 3, 2014 8:23 AM