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Removing existing Agent Group from the Queue. RRS feed

  • Question

  • Hi Everyone,

    While working on Lync Agent groups through powershell, i was wondering how can i remove an existing Agent Group from the Queue.

    Here is the code for addition:

    Get the agent group identity
    PS C:\> $ag_id = (Get-CsRgsAgentGroup -Name "My First Agent Group ").Identity

    Add it to the queue agent group list
    PS C:\>$q.AgentGroupIDList.Add($ag_id)

    But how to remove already added group from the queue. The code should be like AgentGroupIDList.Remove(id), but unfortunately its not working. Thanks for any help in this regard.

    Friday, August 16, 2013 1:34 PM

Answers

  • worked for me...

    PS C:\Users\test> $ag_id=(Get-CsRgsAgentGroup -Name "Test").identity

    PS C:\Users\test> $ag_id
    ServiceId                  InstanceId                 NonNormalized
    ---------                  ----------                 -------------
    1-ApplicationServer-1      055e585c-b2d1-4481-bd3f... 055e585c-b2d1-4481-bd3...


    PS C:\Users\test> $q=Get-CsRgsQueue -name "Support"

    PS C:\Users\test> $q.AgentGroupIDList
    ServiceId                  InstanceId                 NonNormalized
    ---------                  ----------                 -------------
    1-ApplicationServer-1      dd2c725c-1905-4d99-8949... dd2c725c-1905-4d99-894...
    1-ApplicationServer-1      055e585c-b2d1-4481-bd3f... 055e585c-b2d1-4481-bd3...

    PS C:\Users\test> $q.AgentGroupIDList.remove($ag_id)
    True

    PS C:\Users\test> $q.AgentGroupIDList
    ServiceId                  InstanceId                 NonNormalized
    ---------                  ----------                 -------------
    1-ApplicationServer-1      dd2c725c-1905-4d99-8949... dd2c725c-1905-4d99-894...

    PS C:\Users\test> Set-CsRgsqueue -instance $q

    • Marked as answer by Kent-Huang Monday, August 19, 2013 7:33 AM
    Friday, August 16, 2013 3:06 PM

All replies

  • worked for me...

    PS C:\Users\test> $ag_id=(Get-CsRgsAgentGroup -Name "Test").identity

    PS C:\Users\test> $ag_id
    ServiceId                  InstanceId                 NonNormalized
    ---------                  ----------                 -------------
    1-ApplicationServer-1      055e585c-b2d1-4481-bd3f... 055e585c-b2d1-4481-bd3...


    PS C:\Users\test> $q=Get-CsRgsQueue -name "Support"

    PS C:\Users\test> $q.AgentGroupIDList
    ServiceId                  InstanceId                 NonNormalized
    ---------                  ----------                 -------------
    1-ApplicationServer-1      dd2c725c-1905-4d99-8949... dd2c725c-1905-4d99-894...
    1-ApplicationServer-1      055e585c-b2d1-4481-bd3f... 055e585c-b2d1-4481-bd3...

    PS C:\Users\test> $q.AgentGroupIDList.remove($ag_id)
    True

    PS C:\Users\test> $q.AgentGroupIDList
    ServiceId                  InstanceId                 NonNormalized
    ---------                  ----------                 -------------
    1-ApplicationServer-1      dd2c725c-1905-4d99-8949... dd2c725c-1905-4d99-894...

    PS C:\Users\test> Set-CsRgsqueue -instance $q

    • Marked as answer by Kent-Huang Monday, August 19, 2013 7:33 AM
    Friday, August 16, 2013 3:06 PM
  • I did notice you have a space at the end of the name in quotes: 

    PS C:\> $ag_id = (Get-CsRgsAgentGroup -Name "My First Agent Group_").Identity

    Friday, August 16, 2013 3:07 PM
  • Thanks Michael, i will try again and will let you know the result.
    Saturday, August 17, 2013 5:34 PM
  • Hi absials,

    Is there any update on the issue?


    Kent Huang
    TechNet Community Support

    Monday, August 19, 2013 7:33 AM
  • I am having the same problem. It seems like adding works but removing does not. I am using remote shell.

    PS D:\development> $x = Get-CsRgsQueue -Identity "service:ApplicationServer:lyncse6.lync6.com" -Name "queue4"
    PS D:\development> $x.AgentGroupIDList

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   be320ac1-cc12-4479-b94e-eb61f4e2004f    be320ac1-cc12-4479-b94e-eb61f4e2004f
    1-ApplicationServer-1                   00d13c8b-fec7-407a-aa67-4924f108c9d7    00d13c8b-fec7-407a-aa67-4924f108c9d7


    PS D:\development> $agentGroup = (Get-CsRgsAgentGroup -Identity "service:ApplicationServer:lyncse6.lync6.com" -Name "aaa
    aa").Identity
    PS D:\development> $agentGroup

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   00d13c8b-fec7-407a-aa67-4924f108c9d7    00d13c8b-fec7-407a-aa67-4924f108c9d7


    PS D:\development> $x.AgentGroupIDList.remove($agentGroup)
    PS D:\development> $x


    Identity          : service:ApplicationServer:lyncse6.lync6.com/d7d56944-e9db-4735-8e36-0b338ba99cc7
    TimeoutAction     : Action=TransferToUri
                        Uri=sip:tuser1@lync6.com
    OverflowAction    : Action=TransferToQueue
                        QueueId=7e8d7c6f-3913-4dc0-ad9b-ac72bab0d1ad
    Name              : queue4
    Description       : queue4
    TimeoutThreshold  : 20
    OverflowThreshold : 10
    OverflowCandidate : NewestCall
    OwnerPool         : lyncse6.lync6.com
    AgentGroupIDList  : {service:ApplicationServer:lyncse6.lync6.com/be320ac1-cc12-4479-b94e-eb61f4e2004f,
                        service:ApplicationServer:lyncse6.lync6.com/00d13c8b-fec7-407a-aa67-4924f108c9d7}

    PS D:\development> $x.AgentGroupIDList

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   be320ac1-cc12-4479-b94e-eb61f4e2004f    be320ac1-cc12-4479-b94e-eb61f4e2004f
    1-ApplicationServer-1                   00d13c8b-fec7-407a-aa67-4924f108c9d7    00d13c8b-fec7-407a-aa67-4924f108c9d7

    PS D:\development>

    Tuesday, August 25, 2015 4:24 PM
  • Yes. it worked. thanks
    Wednesday, August 26, 2015 11:50 AM
  • Sorry for responding too late.

    Following lines worked for me:

    $z = Get-CsRgsQueue -name "Test"
    $Ag = (Get-CsRgsAgentGroup -identity 'Group Name').identity
    $z.AgentGroupIDList.Remove($Ag)


    Wednesday, August 26, 2015 11:55 AM
  • Dear Jung,

    Nothing seems wrong, please run Powershell with Admin rights and try again.

    Wednesday, August 26, 2015 12:14 PM
  • Thanks for the reply.

    It's mystery for me too. I am using the same powershell window (remote shell) and I can add the Agent Group without problem but can't remove. One thing I notice when I add the agent group I get the 0 as response but I don't get any response when I remove the agent group from the queue.

    Here is my capture from the powershell window. You can see you get the 0 back after you add the agent group but when I remove I don't get any result back.

    PS D:\> $x = Get-CsRgsQueue -Identity "service:ApplicationServer:lyncse6.lync6.com" -Name "queue8"
    PS D:\> $x.AgentGroupIDList
    PS D:\> $agentGroup = (Get-CsRgsAgentGroup -Identity "service:ApplicationServer:lyncse6.lync6.com" -Name "rgs2").Identity
    PS D:\> $agentGroup

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   fec707c2-19a6-45c7-8232-78fc5ff38087    fec707c2-19a6-45c7-8232-78fc5ff38087


    PS D:\> $x.AgentGroupIDList.add($agentGroup)
    0
    PS D:\> $x.AgentGroupIDList

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   fec707c2-19a6-45c7-8232-78fc5ff38087    fec707c2-19a6-45c7-8232-78fc5ff38087


    PS D:\> Set-CsRgsQueue -Instance $x
    PS D:\> $x.AgentGroupIDList

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   fec707c2-19a6-45c7-8232-78fc5ff38087    fec707c2-19a6-45c7-8232-78fc5ff38087


    PS D:\> $x = Get-CsRgsQueue -Identity "service:ApplicationServer:lyncse6.lync6.com" -Name "queue8"
    PS D:\> $x.AgentGroupIDList

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   fec707c2-19a6-45c7-8232-78fc5ff38087    fec707c2-19a6-45c7-8232-78fc5ff38087


    PS D:\> $agentGroup = (Get-CsRgsAgentGroup -Identity "service:ApplicationServer:lyncse6.lync6.com" -Name "rgs2").Identity
    PS D:\> $agentGroup

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   fec707c2-19a6-45c7-8232-78fc5ff38087    fec707c2-19a6-45c7-8232-78fc5ff38087


    PS D:\> $x.AgentGroupIDList.Remove($agentGroup)
    PS D:\> $x.AgentGroupIDList

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   fec707c2-19a6-45c7-8232-78fc5ff38087    fec707c2-19a6-45c7-8232-78fc5ff38087


    PS D:\> Set-CsRgsQueue -Instance $x
    PS D:\> $x.AgentGroupIDList

    ServiceId                               InstanceId                              NonNormalized
    ---------                               ----------                              -------------
    1-ApplicationServer-1                   fec707c2-19a6-45c7-8232-78fc5ff38087    fec707c2-19a6-45c7-8232-78fc5ff38087


    PS D:\>








































































































    Wednesday, August 26, 2015 1:57 PM