• Question

  • Greetings,


    Loking for help with troubleshooting and reparing the cause of my frequest blue screen crashes. This computer is an assembled PC that I put together back in early March and it seemed to work very well for several weeks. Here is a list of the major components. 

    Windows 7 Home Premium 64 Bit

    Biostar A770E3 REV. 6.0 Motherboard

    AMD Phenom II x6 1100T

    Seagate 250GB HD for all programs and operating system

    2 Seagate 1TB HD (Raid 1) for all saved user files.

    Sapphire Radeon HD 5770 1 GB Graphic Card

    2Gb x 4 DDR3 1330MHz Memory (two different manufactures with same specs)

    Hauppauge WInTV HVR 1250 PCIe card

    24x DVRW

    Sparkle 500W Power supply

    It seemed that I started getting blue screen crashes soom after a few failed windows updates on March 27, 2011. I allowed the PC to reover from the crash and it recommrnded to restore to an earlier point and it would. The PC could be fine for hours to days or more without any more crashes.

    Today, it seems to be more frequest on the crashes. Below is a list of the crashes and quantities since May 28, 2011.








    I removed all four (4) memory modules and installed them one (1) at a time and it seems to crash using any one of the four (4) singularly. Although, I am using the same moterboard slot for all 4 attempts. I uninstalled the free McAfee software available with my AT&T Uverse Yahoo internet service provider and it still seems to have a crashing issue. Although the last two crashes today happened soon after another failed windows update:  

    Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

    Installation date: ‎8/‎20/‎2011 9:57 AM Installation status: Failed

    I have hidden this update, since I am unable to figure out why this update has failed to install 19 times.

    This update have failed to install, but I cant say for sure if a blue screen crash occured or not near the failed installation.

    Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430)

    Installation date: ‎8/‎18/‎2011 10:52 PM Installation status: Failed Error details: Code 643 Update type: Important

    So, I am asking for your help to quickly figure out the problem and get this PC back to working more reliably. Please ask for more information,  if needed.

    Saturday, August 20, 2011 5:53 PM


  • Hello,

    please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.


    Start by that:

    • run memtest86+ to check that all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support
    • Disable all security softwares that you have
    • Uninstall all programs that you don't use
    • Update all possible drivers
    • Run msconfig and disable all startup items except Microsoft ones


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    • Proposed as answer by Miya Yao Tuesday, August 23, 2011 7:43 AM
    • Marked as answer by Miya Yao Monday, August 29, 2011 10:07 AM
    Sunday, August 21, 2011 8:55 PM