Windows 7 64 bit Ultimate-Microsoft Explorer Crashes RRS feed

  • Question

  • When multiple windows are open and files are being transferred or uploaded to cloud, Explorer locks up, then Restarts machine, sometimes several times in a row, then I have to Shut Down the machine and start over. Have new Toshiba laptop/Quad Core AMD, 6 gigs ram & 640 HD.  All Microsoft programs are 2010 64 bit.
    Joe Davis
    Friday, January 27, 2012 12:12 AM


  • Hi,

    This should be caused by 3rd party plug-ins invoked by Explorer. Please boot your computer in Clean Boot Mode to narrow down your issue.

    Clean Boot Mode.


    After doing this, if you still encounter the same issue, you may use Shellview to disable all the 3rd party plug-ins for a test.

    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Friday, February 3, 2012 6:13 AM
    Tuesday, January 31, 2012 7:33 AM