locked
Windows 7 64 bit Ultimate-Microsoft Explorer Crashes RRS feed

  • Question

  • When multiple windows are open and files are being transferred or uploaded to cloud, Explorer locks up, then Restarts machine, sometimes several times in a row, then I have to Shut Down the machine and start over. Have new Toshiba laptop/Quad Core AMD, 6 gigs ram & 640 HD.  All Microsoft programs are 2010 64 bit.
    Joe Davis
    Friday, January 27, 2012 12:12 AM

Answers

  • Hi,

    This should be caused by 3rd party plug-ins invoked by Explorer. Please boot your computer in Clean Boot Mode to narrow down your issue.

    Clean Boot Mode.

    http://support.microsoft.com/kb/929135 

    After doing this, if you still encounter the same issue, you may use Shellview to disable all the 3rd party plug-ins for a test.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Friday, February 3, 2012 6:13 AM
    Tuesday, January 31, 2012 7:33 AM