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unable to print from MS excel but in MS word getting print RRS feed

  • Question

  • When trying to print from any MS excel program, the printer status is “unable to connect”.  Printer can be pinged from this machine & works from MS word & net. Printer also shows up in 'devices & printers' as connected and available.  
    Tuesday, June 10, 2014 6:51 AM

Answers

  • This type of problem may cause due to partial driver package or you have not installed latest printer drivers. There is possibility that you have installed minimal driver package rather than whole driver package.

    Try to download and install the latest whole driver package to check the issue.

    Note: Before installing it, uninstall all printer drivers from control panel.



    • Edited by Markwillium Friday, June 13, 2014 10:50 AM
    • Marked as answer by Yolanda Zhu Monday, June 23, 2014 1:06 PM
    Friday, June 13, 2014 10:12 AM

All replies

  • try to print excel document with smaller size or try to repair your office

    http://office.microsoft.com/en-001/excel-help/repair-office-programs-HA010357402.aspx

    but for deep understanding regarding your issue, I suggest contact Microsoft office forum

    Tuesday, June 10, 2014 7:03 AM
  • This type of problem may cause due to partial driver package or you have not installed latest printer drivers. There is possibility that you have installed minimal driver package rather than whole driver package.

    Try to download and install the latest whole driver package to check the issue.

    Note: Before installing it, uninstall all printer drivers from control panel.



    • Edited by Markwillium Friday, June 13, 2014 10:50 AM
    • Marked as answer by Yolanda Zhu Monday, June 23, 2014 1:06 PM
    Friday, June 13, 2014 10:12 AM