Stuck a getting windows ready


  • Hi,

    I have a user who upgraded her laptop from windows 8 to Windows 10 and her laptop is stuck a 'Getting Windows Ready'. I have left the laptop running over night and it still shows the message. I can reimage but I want to do this as a last resort. Any advice? 

    Tuesday, April 25, 2017 9:42 AM

All replies

  • Hi Mo,

    if this is an upgrade this is normal as it is copying all the files into a windows.old folder. But if it takes a long time, the install will crash and Windows will be corrupt. Please check the link below about Windows 10 install stuck at “Getting Ready”.

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If the issue still insists, we need to reimage.

    Hope it will be helpful to you

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    Thursday, April 27, 2017 8:36 AM