locked
Printing IE 11 windows 8.1 pro RRS feed

  • Question

  • I have 6 new computes and only one of them is having this issue. I can not print to any printer, or even print to file when trying to print from explorer. ctrl P brings up the print dialog window and I hit print and nothing will print, the printer does not see the job. If I print from print preview screen explorer will freeze and crash. All other programs work perfectly fine, the issue is with IE 11, and all updates are installed.
    Friday, July 25, 2014 7:38 PM

Answers

  • Hi,

    According to your description, this maybe not just IE problem, you can make a test if Office had same problem. In addition.

    If just IE had the problem, it is probably the printer add-on problem, you can try to disable other adds-on for test. As this problem can be caused by other adds-on disturb printer plugin working.

    If other program had same problem, it is probably printer driver problem, please try to reinstall its driver for test.

    If no use, please check Event Viewer if it identify this problem.


    Roger Lu
    TechNet Community Support

    • Marked as answer by Yolanda Zhu Tuesday, August 5, 2014 9:22 AM
    Monday, July 28, 2014 9:03 AM