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SharePoint 2007 SP 2 Microsoft Support RRS feed

  • Question

  •  

    Has anyone had any experience with MS when SP level is no longer supported?

    For example: client has SP2; if incident/problem occurs and engineer has exhausted possible routes/diagnosis will MS no longer provide guidance to SP2 if a call (premium) was raised?

    Monday, February 4, 2013 3:41 PM

Answers

  • From Microsoft Support Lifecycle Service Pack Support Policy Revisions:

    Service Pack Support policy revisions

    Effective April 13, 2010, the Service Pack Support policy will be revised to provide customers with limited troubleshooting on unsupported service pack versions. The new Service Pack Support policy enables customers to obtain support as follows:

    1. Limited break/fix support incidents will be provided through Microsoft Customer Service and Support; and through Microsoft’s managed support offerings (such as Premier Support).
    2. There will be no option to engage Microsoft’s product development resources, and technical workarounds may be limited or not possible.
    3. If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a supported service pack.

    These changes will provide additional support options and flexibility for customers who have not completed migration to a supported service pack. Customers are highly encouraged to stay on a supported service pack to ensure they are on the latest and most secure version of their product.

    As of now, MOSS/WSS 3.0 SP2 is out of support.

    You still have limited break/fix support which means you'll probably have server down support. Microsoft will not engage a SharePoint developer for assistance (i.e. to troubleshoot what may be a bug in the product or to get a more detailed and informed investigation).

    If it's determined that you require more help they will require you to first upgrade to the current supported service pack (as of this writing, SP3).


    Jason Warren
    Infrastructure Architect

    Monday, February 4, 2013 4:07 PM

All replies

  • From Microsoft Support Lifecycle Service Pack Support Policy Revisions:

    Service Pack Support policy revisions

    Effective April 13, 2010, the Service Pack Support policy will be revised to provide customers with limited troubleshooting on unsupported service pack versions. The new Service Pack Support policy enables customers to obtain support as follows:

    1. Limited break/fix support incidents will be provided through Microsoft Customer Service and Support; and through Microsoft’s managed support offerings (such as Premier Support).
    2. There will be no option to engage Microsoft’s product development resources, and technical workarounds may be limited or not possible.
    3. If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a supported service pack.

    These changes will provide additional support options and flexibility for customers who have not completed migration to a supported service pack. Customers are highly encouraged to stay on a supported service pack to ensure they are on the latest and most secure version of their product.

    As of now, MOSS/WSS 3.0 SP2 is out of support.

    You still have limited break/fix support which means you'll probably have server down support. Microsoft will not engage a SharePoint developer for assistance (i.e. to troubleshoot what may be a bug in the product or to get a more detailed and informed investigation).

    If it's determined that you require more help they will require you to first upgrade to the current supported service pack (as of this writing, SP3).


    Jason Warren
    Infrastructure Architect

    Monday, February 4, 2013 4:07 PM
  • Thanks Jason,

    Makes perfect sense to me.

    Monday, February 4, 2013 4:27 PM