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Remote assistance through ts gateway RRS feed

  • Question

  • Hi All,

    Can you use remote assistance through ts gateway?

    Tuesday, February 7, 2012 8:00 AM

Answers

All replies

  • Yes, I should think so.  The thing to understand is where is the connection for that session is really going.  If you're on a client PC using a full remote desktop, then really the connection could go to either the client desktop or the remote session on the remote desktop session host.  Either way ports will have to be opened on the "desktop" machine that is being viewed.  

    http://technet.microsoft.com/en-us/library/bb456978.aspx#EGAA

    This would hold true for a VDI-based virtual desktop connection, too. 

    Kevin


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde

    • Proposed as answer by Kevin Remde Tuesday, February 7, 2012 12:26 PM
    • Unproposed as answer by Kevin Remde Thursday, February 9, 2012 12:29 PM
    Tuesday, February 7, 2012 12:26 PM
  • Great, I am curious to see if this will work, especially using the Easy Connect option. My first step is to see if it will work locally, but I get an error when chosing this option. What does Easy Connect look at to determine if you can use it? does it look at the router and firewall going to the internet or can you set it to only work locally and disregard the firewall setup to the external world?

    Hope this makes sense. Thansk

    Tuesday, February 7, 2012 1:21 PM
  • How would remote assistance know what ts gateway to use. When you rdp through ts gateway, you have to specify the ts gateway you are using as well as authentication username and password.
    Tuesday, February 7, 2012 1:56 PM
  • Offer Remote Assistance working well on LAN. The link from Kevin pointed me in the right direction, but used this link to configure gpo http://support.microsoft.com/kb/301527.

    Also found a tip to start Offer Remote Assistance on windows 7 by running '%windir%\system32\msra.exe /offerra' from the run command.

    Still: How would remote assistance know what ts gateway to use. When you rdp through ts gateway, you have to specify the ts gateway you are using as well as authentication username and password.

     
    Tuesday, February 7, 2012 4:23 PM
  • Hmm... I don't know the answer to that. 

    Perhaps you'll find answers in either the Windows Server Remote Desktop forum (http://social.technet.microsoft.com/Forums/en/winserverTS/threads) or one of the Windows 7 forums (http://social.technet.microsoft.com/Forums/en/category/w7itpro).


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde

    • Marked as answer by Kevin Remde Sunday, February 12, 2012 3:25 PM
    Wednesday, February 8, 2012 1:13 PM
  • Seriously. Did you just give yourself points for saying I do not know, maybe try another Forum? This is misleading people to think there is a solution to this answer. Should this question not rather be moved to the correct forum as to not mislead others? I do understand that sometimes the correct answer is "it cannot be done", but this is not the case here. Please explain if I am missing the whole point. This question remains un answered in my mind.

    Tuesday, February 14, 2012 3:20 PM
  • Dirk,

    I am simply stating that I personally do not know, and do not have the time (because this is not my main job) to research and answer your question.  Ordinarily I might move a thread to another forum - but I also like to give the people who frequent this forum an opportunity to answer the question also.  Typically (and originally, if you'll read my introduction) this forum is meant for higher-level discussions of IT Management, and not for the deep technical aspects of topics such as remote desktop and remote assistance. 

    I pointed you to some resources and gave you some ideas in good-faith.  Take from them what you will. 

    Kevin


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde

    Saturday, February 18, 2012 1:00 PM
  • Thanks Kevin, appreciate the feedback. Did not expect or even asked you to research an answer for me. Just asked if anybody knew and if they did how. You did not know and gave af ew suggested links. Greatly appreciated and no problem.

    I see now I have been missing the point of what  "Answer" means. I thought it meant resolved or concluded when in fact it meant somebody took the time to answer the question. Now I understand that answered threads does not necessarily mean problem solved. Please note this was not just refering to this thread but was something that frustrated me about searching for answers on the forums. Always went for the marked as answered ones first, just to feel frustrated as the marked answer does not even come close to resolving the posters problem.

    I understand now and appreciate the effort.

    Saturday, April 14, 2012 8:51 AM