none
Manualy uninstalling DPM agent RRS feed

  • Question

  • I'm trying to install a DPM 2010 agent on a server that has a DPM 2007 agent on it. I have tried using DPM console and add/remove program neither work. Add/remove program errors out before it really starts. I have also tried  removing the DPM registry keys, HKLm\Software\Microsoft\Microsoft Data Protection Manager and HKLM\System\currentcontrolset\services\DPM *** (DPMRA, DPMla, DPMWriter). Also removed the local groups DPMRADCOMTrustedMachines, DPMRADmTrusted Machines and made sure DPM Server machine account was removed from Distributed COM User group and have removed the installed directories.

    After all this when I try and install the DPM 2010 agent manually I receive this error " The protection agent installation failed because another version of the protection agent is already installed. Uninstall the older version of protection agent and retry" Below is the log file that get generated. any help would be grate

    NORMAL             Agent installation started

    1478       095C      07/08     19:44:53.456       06           bootstrapmsihelper.cpp(223)                                     ACTIVITY              The agent bootstrapper is doing prerequisite checks

    1478       095C      07/08     19:44:53.456       06           bootstrapmsihelper.cpp(1110)                                  NORMAL             OS version more than or equal to Win2K3SP2.

    1478       095C      07/08     19:44:53.456       06           bootstrapmsihelper.cpp(1141)                                  NORMAL             Querying for DPMRA with Upgrade code: {2718092A-7CDA-43A6-955F-A08FB73A4808}

    1478       095C      07/08     19:44:53.471       06           bootstrapmsihelper.cpp(1171)                                  WARNING           Failed: Hr: = [0x80990a18] : Can only upgrade from protection agent version 2.0.8793.0 or later

    1478       095C      07/08     19:44:53.471       06           bootstrapmsihelper.cpp(1200)                                  WARNING           Failed: Hr: = [0x80990a18] IsWrongProtectionAgentPresent failed

    1478       095C      07/08     19:44:53.471       06           bootstrapmsihelper.cpp(227)                                     WARNING           Failed: Hr: = [0x80990a18] : F: lVal : IsWrongProtectionAgentPresent(isUpgrade, isUpgradeFromV2)

    1478       095C      07/08     19:44:53.471       06           bootstrapmsihelper.cpp(275)                                     WARNING                PerformAgentInstall failed with errorcode=80990a18

    1478       095C      07/08     19:44:53.471       06           bootstrapmsihelper.cpp(159)                                     WARNING           Failed: Hr: = [0x80990a18] : F: lVal : PerformAgentInstall(installargs, silent, skipKB)

    1478       095C      07/08     19:44:53.471       06           bootstrapmsihelper.cpp(162)                                     WARNING                InstallProtectionAgent failed with errorcode=80990a18

    1478       095C      07/08     19:44:53.471       06           installagent.cpp(116)                                      WARNING           Failed: Hr: = [0x80990a18] : F: lVal : InstallProtectionAgent(false , false )

    • Moved by Sheng Jiang 蒋晟 Monday, January 2, 2012 5:31 AM (From:Suggestions and Feedback for the Forums)
    Thursday, July 8, 2010 8:36 PM

Answers