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Laptop Blue Screens when not in dockingstation but works fine in dock RRS feed

  • Question

  • I'm running Windows 7 Enterprise (6.1 bld 7601 sp 1) on a Dell Latitude E7470 laptop at work. I've had this laptop for ~6 months.

    For about 2 weeks it has been blue-screening when it's not in the dock, even with no peripherals in use, regardless of location (office or home, etc.). When it's in the dock purrs like a kitten: No crashes, no performance issues, nothing.

    Our help desk ran all the diagnostics on it and found no hardware issues. Their recommendation is to set me up with yet another laptop (the current one replaced another bad laptop I got 6 months before that). I would prefer to identify the issue and see if it can be fixed. It doesn't appear to be related to software, drivers, etc. or settings on the machine. They have looked at the many dumps for clues but nothing shows a clear answer.

    No new software or peripherals have been installed during or just prior to this time.

    Thank you for any suggestions.

    Monday, March 27, 2017 5:50 PM

All replies

  • You would probably be more successful if you were to discuss this in the appropriate Dell Community forum:  http://en.community.dell.com/search#q=latitude%20e7470%20docking

    If you check the above link, you will see quite a few people having problems with the E7470 and the Docking Station.  Your problem may be among the discussions.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”


    • Edited by Rick Dee Monday, March 27, 2017 6:35 PM
    Monday, March 27, 2017 6:33 PM
  • Hi,

    You need to upload the dump files here so that we can do further research.

    This is a general procedure on how to find and upload the files we need in order for us to help you repair your computer.

    BSOD Finding and fixing them

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/bsod-finding-and-fixing-them/1939df35-283f-4830-a4dd-e95ee5d8669d

    In addition, if you got the dump files, you can also try to analysis it by yourself.

     

    Microsoft has a useful tool called WinDbg can analyze these dump files, kindly check the following link for assistance.

    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD)

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Wednesday, April 19, 2017 2:33 AM
    Tuesday, March 28, 2017 2:54 AM