locked
Problem Audio/Video Chat in Yahoo Messenger 7 RRS feed

  • Question

  •  

    Dear Sir,

     

    I am using Windows Vista Premium and having problem, when i start chat through Yahoo messenger 7. I can't make audio chat nor video chat. When i start audio, then message appears "THIS COMPUTER DOES NOT SUPPORT AUDIO COMPRESSION FORMAT". It is, therefore, requested that this problem may please be solved. I shall be very thankful to you.

     

     

    Tuesday, January 15, 2008 8:16 PM

Answers

  • Hello,

     

    Thank you for posting!

     

    Based on my experience, some audio compression formats in Yahoo Messenger lack corresponding codec on Windows Vista.

     

    I performed a research for this issue, two posts from Yahoo Answers forum may help you fix the problem:

     

    http://answers.yahoo.com/question/index?qid=20070917042313AAWp05N

     

    http://answers.yahoo.com/question/index?qid=20071115105018AARdBoD

     

    Note: This is not official method from Microsoft, and I just listed it here for your reference.

     

    Alternatively, you may contact Yahoo to report the issue. They may provide the codec, or correct the error in next version of Yahoo Messenger.

     

    I hope the issue will be fixed soon!

     

    Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

    Thursday, January 17, 2008 6:22 AM