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You should consider replacing your battery RRS feed

  • Question

  • I have a HP 620 and i keep getting this warning for few days now...HP Battery Check says REPLACE your battery, Battery Info View says battery wear level is 37.5% and Power Efficiency Diagnostic Report says this:

    Computer Name USER-PC
    Scan Time 2013-12-17T01:24:42Z
    Scan Duration 60 seconds
    System Manufacturer Hewlett-Packard
    System Product Name HP 620
    BIOS Date 12/12/2011
    BIOS Version 68PVI Ver. F.20
    OS Build 7601
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 79
    Thread Count 938
    Report GUID {3ae4880e-2141-4d76-97a3-9ed768bcbd3d}

    Analysis Results

    Errors

    System Availability Requests:System Required Request
    The service has made a request to prevent the system from automatically entering sleep.
    Requesting Service RasMan
    Battery:Last Full Charge (%)
    The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.
    Battery ID 02917 2010/10/22Hewlett-PackardPrimary
    Design Capacity 47520
    Last Full Charge 16956
    Last Full Charge (%) 35
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

    Warnings

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10000
    Maximum Timer Period (100ns units) 156001
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 5384
    Requesting Process Path \Device\HarddiskVolume2\Program Files\Mozilla Firefox\firefox.exe
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    CPU Utilization:Analysis Error
    Analysis was partially unsuccessful. Some results are available, but they may be incomplete.

    Information

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 5384
    Requesting Process Path \Device\HarddiskVolume2\Program Files\Mozilla Firefox\firefox.exe
    Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    \Device\HarddiskVolume2\Windows\System32\winmm.dll
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\mozjs.dll
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\xul.dll
    \Device\HarddiskVolume2\Program Files\Mozilla Firefox\firefox.exe
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Power Saver
    Plan GUID {a1841308-3541-4fab-bc81-f71556f20b4a}
    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality Power Saver
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Power Savings
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Power Saver
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Balance Video Quality and Power Savings
    USB Suspend:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Battery:Battery Information
    Battery ID 02917 2010/10/22Hewlett-PackardPrimary
    Manufacturer Hewlett-Packard
    Serial Number 02917 2010/10/22
    Chemistry LIon
    Long Term 1
    Design Capacity 47520
    Last Full Charge 16956
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle (C) State Count 2
    Performance (P) State Count 0
    Throttle (T) State Count 8
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle (C) State Count 2
    Performance (P) State Count 0
    Throttle (T) State Count 8

     

    Regarding windows updates i'm up to date except this optional update that cannot be installed KB2592687.

    Should i replace the battery or is there another fix?


    Tuesday, December 17, 2013 1:43 AM

All replies

  • Yes, You should replace your battery since this battery maybe will make another HW failure.

    But you still can ignore this message if you want (not recommended)


    • Edited by britishdhez Tuesday, December 17, 2013 3:14 AM
    • Proposed as answer by britishdhez Wednesday, December 18, 2013 4:29 AM
    Tuesday, December 17, 2013 3:14 AM
  • Thank you, i will do that!
    Tuesday, December 17, 2013 1:45 PM
  • Hi,

    Currently I suggest you do the following steps:

    1. Ensure that your windows 7 updates to latest.

    2. Update BIOS and chipset driver to latest to check what the result is.

    You may also contact the hardware manufacturer to check the issue.

    In addition, you could refer to the:

    What should I do if I receive a "Consider replacing your battery" notification?

    http://windows.microsoft.com/en-US/windows7/consider-replacing-your-battery

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Thursday, December 19, 2013 1:41 AM