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Tape drive backup errors RRS feed

  • General discussion

  • We are getting errors when backing up on to the tape drive. After many attempts, it seems to be related to the amount of data to be backed up; a backup of 20.2 MB (and all backups with less data) worked OK, a backup of 25.8 MB (and all larger) failed.

    On failure, a window pops up with:
    Drive Error
    The device reported an error on a request to write data to media.
    Error reported: Hardware failure.
    There may be a hardware or media problem.
    Please check the system event log for relevant failures.

    A typical ntbackup report shows:
    Error: The device reported an error on a request to write data to media.
    Error reported: Hardware failure.
    There may be a hardware or media problem.
    Please check the system event log for relevant failures.
    The operation was ended.
    Backup completed on 19/06/2009 at 10:32.
    Directories: 21
    Files: 518
    Bytes: 50,846,893
    Time:  7 minutes and  20 seconds

    Error: D: is not a valid drive, or you do not have access.

    The system event log shows:
    Event Type: Error
    Event Source: symmpi
    Event Category: None
    Event ID: 9
    Date:  19/06/2009
    Time:  10:28:28
    User:  N/A
    Computer: SERVER
    Description:
    The device, \Device\Scsi\symmpi1, did not respond within the timeout period.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 0f 00 10 00 01 00 66 00   ......f.
    0008: 00 00 00 00 09 00 04 c0   .......À
    0010: 01 01 00 50 00 00 00 00   ...P....
    0018: 4e 06 00 00 00 00 00 00   N.......
    0020: 00 00 00 00 00 00 00 00   ........
    0028: 00 00 00 00 03 00 00 00   ........
    0030: 00 00 00 00 07 00 00 00   ........


    We are running Windows Small Business Server 2003. The unit is an HP Proliant with a DAT 72 tape drive. The drive is partitioned and the c: is running low on disk space (but still about 1.5GB free) but I don't know if this is significant. The problems occur whether doing a backup of files from c: or d:.

    The message about the drive not being valid or not having access seems to be a complete red herring as the backups of smaller amounts of data seem to work OK.

    The history is that on our routine backups we were getting an increasing frequency of failures until the system would just not do a complete backup. We have replaced two tape drives, used new cleaning cartridges and new tapes. The hardware support people have now told us it is a "Windows problem" and to contact Microsoft (thanks!).

    Any help greatly appreciated.

    TIA.
    Jeremy

    • Changed type Christine Fok Saturday, June 20, 2009 4:07 AM SBS 2003 question
    Friday, June 19, 2009 12:54 PM

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