locked
MATSHITA DVD-RAM UJ-851S ATA device problem RRS feed

  • Question

  • Until recently I could burn CDs and DVDs on my HPPaviliondv6326 entertainment notebook PC. Now when I attempt to burn a CD or DVd I get a message stating that my computer does not have a burner.  Microsoft and HP assure me that the best software is installed and up to date. Microsoft reported "cannot start hardware device -configuration information incomplete or damaged (code19)."  I can find no reference for that code.  I have also tried unsuccessfully when I have searched for PnP Device Problem Code 00000013. What can I do to take care of my problem? 
    • Moved by Andy Song Friday, April 10, 2009 6:29 AM
    Thursday, April 9, 2009 1:08 AM

Answers