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IE Doesn't download RRS feed

  • Question

  • SRX1349205453 Need a 'program' that is part of IE so one 3rd-party program that is tied to IE will open. After installing Win10, MS tech support had me uninstall IE because neither it or Edge would open. Reinstalled IE without fixing anything so tech had me uninstall again and run a fix program. Then reinstall. Fix program couldn't find problem. Uninstalled. Now can't get IE to download.  Prior to Win10 install, IE was unstable with multiple crashes.
    Monday, August 1, 2016 4:53 PM

Answers

  • Hi flagplan,

    It sounds like you have been the victim of a fake support scam...

    see http://www.forbes.com/sites/marcochiappetta/2014/08/25/scamming-fake-microsoft-support-scammers/

    http://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

    Please include the full address of any websites that you are having problems with your questions... In your case the web address of the site where you obtained (what looks like some kind of support number) SRX1349205453 - does not even look like a MS support ticket ID....

    If you have been the victim of a scam, your best remedey would be to seek the help of a law enforcement or government agency, and to take your computer to a reputable local repair shop to have it scanned for malware and any malicious software removed....You can manually remove software from your computer from Start>Control Panel>Add/Remove Programs, (sort by install date), but a malicious attacker may hide their malware so that you can't readilly remove it properly.

    DO NOT INSTALL SOFTWARE from untrusted/unknown sources.

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Tuesday, August 2, 2016 2:38 AM
  • Hi flagplan,

    In addition, I suggest that we could try use the command “sfc /scannow” to repair the system files. If we couldn’t open the IE, we could try create a new account to check.

    Meanwhile if we couldn’t download a file from Internet, please refer to the link below to follow the steps.

    http://www.thewindowsclub.com/fix-download-file-internet

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If the issue still insists, I suggest that we could try use the recovery options in Windows 10.

    https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 3, 2016 9:54 AM

All replies

  • Hi flagplan,

    It sounds like you have been the victim of a fake support scam...

    see http://www.forbes.com/sites/marcochiappetta/2014/08/25/scamming-fake-microsoft-support-scammers/

    http://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

    Please include the full address of any websites that you are having problems with your questions... In your case the web address of the site where you obtained (what looks like some kind of support number) SRX1349205453 - does not even look like a MS support ticket ID....

    If you have been the victim of a scam, your best remedey would be to seek the help of a law enforcement or government agency, and to take your computer to a reputable local repair shop to have it scanned for malware and any malicious software removed....You can manually remove software from your computer from Start>Control Panel>Add/Remove Programs, (sort by install date), but a malicious attacker may hide their malware so that you can't readilly remove it properly.

    DO NOT INSTALL SOFTWARE from untrusted/unknown sources.

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Tuesday, August 2, 2016 2:38 AM
  • Hi flagplan,

    In addition, I suggest that we could try use the command “sfc /scannow” to repair the system files. If we couldn’t open the IE, we could try create a new account to check.

    Meanwhile if we couldn’t download a file from Internet, please refer to the link below to follow the steps.

    http://www.thewindowsclub.com/fix-download-file-internet

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If the issue still insists, I suggest that we could try use the recovery options in Windows 10.

    https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 3, 2016 9:54 AM
  • Hi flagplan,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.

    If you feel the suggestion could be helpful you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.

    If no, please reply and tell us the current situation in order to provide further help.

    Best regards,

    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 10, 2016 8:24 AM