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Choppy sound when typing on the keyboard RRS feed

  • Question

  • Hi

    I have a user, when she talks on the phone, and starts typing, the sound at the callee starts to stop for a second, so if she is typing and talking, the callee sound is chopping.

    Anyone else come across an issue like this?

    Regards Lars

    Monday, November 5, 2012 11:00 AM

Answers

  • You should use a certified heaset or device.

    Lync may do noise cancelling and block audio from going over the wire.  When using certified devices this normally is not a problem


    - Belgian Unified Communications Community : http://www.pro-lync.be - MCM/MVP/MCT

    • Proposed as answer by Kent-Huang Tuesday, November 20, 2012 9:47 AM
    • Marked as answer by Kent-Huang Tuesday, November 27, 2012 6:43 AM
    Monday, November 5, 2012 10:52 PM

All replies

  • You should use a certified heaset or device.

    Lync may do noise cancelling and block audio from going over the wire.  When using certified devices this normally is not a problem


    - Belgian Unified Communications Community : http://www.pro-lync.be - MCM/MVP/MCT

    • Proposed as answer by Kent-Huang Tuesday, November 20, 2012 9:47 AM
    • Marked as answer by Kent-Huang Tuesday, November 27, 2012 6:43 AM
    Monday, November 5, 2012 10:52 PM
  • Hi,
    Have you used other heaset device to test?

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, November 6, 2012 7:27 AM