locked
Blue Screen- Computer won't turn off on shut down RRS feed

  • Question

  • I am getting the blank blue screen when I pull up certain web sites.

    The is the error message I get-

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.0.6002.2.2.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 9f
      BCP1: 00000003
      BCP2: 8B1F83C0
      BCP3: 8B1FE348
      BCP4: 8401DB48
      OS Version: 6_0_6002
      Service Pack: 2_0
      Product: 768_1

    Files that help describe the problem:
      C:\WINDOWS\Minidump\Mini110611-01.dmp
      C:\Users\Cheri\AppData\Local\Temp\WER-424899-0.sysdata.xml
      C:\Users\Cheri\AppData\Local\Temp\WER44EB.tmp.version.txt
    Also, since this has been happening, my computer will not enter sleep mode and when I go to shut down my computer, it will shut down, but the computer will not turn off. All the lights stay on and the fan stays running. I have to push the button to restart it. It starts back up and then I get a message telling me that my computer did not shut down normaly. It gives me the above error message, it checks with windows for a solution and tells me there is none.

    PLESE HELP ME!!!!!!!!!!!!!!!!!!

    • Moved by Carey FrischMVP, Moderator Monday, November 21, 2011 3:23 AM Moved to more appropriate forum category (From:Windows Vista Service Packs/Windows Server 2008 Service Packs)
    Monday, November 21, 2011 12:10 AM

Answers

  • Hi,

     

    You may test this issue in Clean Boot and Safe Mode to determine the possible cause.

     

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the incompatible hardware drivers. You may narrow down the causes in Device Clean Boot.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:

     

    How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Friday, November 25, 2011 6:02 AM
    Tuesday, November 22, 2011 7:04 AM