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explorer.exe crashes because of stack overflow correlated with Nvidia drivers (nvwgf2umx_cfg.dll) RRS feed

  • Question

  • Hi,

    ever since updating to v2004 I have the problem that my explorer keeps crashing at one of the three following actions:

    • alt-tabbing between processes
    • minimizing full-screen processes using the windows key
    • using the snap-to-edge function with a window to split my workspace

    Using Error Reports I identified that it crashes because of nvwgf2umx_cfg.dll, which is part of my nvidia graphics driver. This problem persisted through the last three versions and I also already have the latest version from July 9th installed. I tried a clean uninstall using DDU and reinstalled the driver, which also did not help.

    Then I proceeded to collected a CrashDump and run it through windbg, which led to the following result:

    Microsoft (R) Windows Debugger Version 10.0.19041.1 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File
    User Mini Dump File with Full Memory: Only application data is available

    Symbol search path is: srv*
    Executable search path is: 
    Windows 10 Version 19041 MP (8 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    19041.1.amd64fre.vb_release.191206-1406
    Machine Name:
    Debug session time: Tue Jul 14 08:46:51.000 2020 (UTC + 2:00)
    System Uptime: 0 days 1:43:27.081
    Process Uptime: 0 days 1:43:08.000
    ................................................................
    ................................................................
    ................................................................
    ................................................................
    ...............................................................
    Loading unloaded module list
    ................................................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (1c2c.2660): Stack overflow - code c00000fd (first/second chance not available)
    For analysis of this file, run !analyze -v
    nvwgf2umx_cfg!OpenAdapter12+0x124de28:
    00007ffc`31954548 41c60300        mov     byte ptr [r11],0 ds:00000000`02a19000=00
    0:107> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************


    KEY_VALUES_STRING: 1

        Key  : Analysis.CPU.Sec
        Value: 92

        Key  : Analysis.DebugAnalysisProvider.CPP
        Value: Create: 8007007e on DESKTOP-7MN7I0I

        Key  : Analysis.DebugData
        Value: CreateObject

        Key  : Analysis.DebugModel
        Value: CreateObject

        Key  : Analysis.Elapsed.Sec
        Value: 205

        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 570

        Key  : Analysis.System
        Value: CreateObject

        Key  : CLR.Engine
        Value: CLR

        Key  : CLR.Version
        Value: 4.0.30319.0

        Key  : Timeline.OS.Boot.DeltaSec
        Value: 6207

        Key  : Timeline.Process.Start.DeltaSec
        Value: 6188


    NTGLOBALFLAG:  0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    APPLICATION_VERIFIER_FLAGS:  0

    CONTEXT:  (.ecxr)
    rax=00000000000029b0 rbx=0000000002a1c3b0 rcx=0000000009da1e78
    rdx=0000000009d9b340 rsi=0000000002a1c3b0 rdi=0000000002a1bec0
    rip=00007ffc31954548 rsp=0000000002a1c648 rbp=0000000002a19db0
     r8=0000000000000000  r9=0000000009da0038 r10=0000000002a19000
    r11=0000000002a19000 r12=0000000009da9148 r13=0000000009d9b340
    r14=0000000009d90298 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010284
    nvwgf2umx_cfg!OpenAdapter12+0x124de28:
    00007ffc`31954548 41c60300        mov     byte ptr [r11],0 ds:00000000`02a19000=00
    Resetting default scope

    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 00007ffc31954548 (nvwgf2umx_cfg!OpenAdapter12+0x000000000124de28)
       ExceptionCode: c00000fd (Stack overflow)
      ExceptionFlags: 00000001
    NumberParameters: 2
       Parameter[0]: 0000000000000001
       Parameter[1]: 0000000002a19000

    PROCESS_NAME:  explorer.exe

    ERROR_CODE: (NTSTATUS) 0xc00000fd - Eine neue Schutzseite f r den Stapel kann nicht erstellt werden.

    EXCEPTION_CODE_STR:  c00000fd

    EXCEPTION_PARAMETER1:  0000000000000001

    EXCEPTION_PARAMETER2:  0000000002a19000

    MISSING_CLR_SYMBOL: 0

    ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [OneBitCallError] from Frame:[3] on thread:[2660] ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

    STACK_TEXT:  
    00000000`00000000 00000000`00000000 nvwgf2umx_cfg!OpenAdapter12+0x0


    SYMBOL_NAME:  nvwgf2umx_cfg!OpenAdapter12+0

    MODULE_NAME: nvwgf2umx_cfg

    IMAGE_NAME:  nvwgf2umx_cfg.dll

    STACK_COMMAND:  .ecxr ; ~~[0x2660]s ; .frame 3 ; ** Pseudo Context ** ManagedPseudo ** Value: 1c697ba5710 ** ; kb

    BUCKET_ID_MODPRIVATE: 1

    FAILURE_BUCKET_ID:  STACK_OVERFLOW_c00000fd_nvwgf2umx_cfg.dll!OpenAdapter12

    OS_VERSION:  10.0.19041.1

    BUILDLAB_STR:  vb_release

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    FAILURE_ID_HASH:  {dd1c9bb5-fa48-6242-4a51-11897efdb53d}

    Followup:     MachineOwner
    ---------

    0:107> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************


    KEY_VALUES_STRING: 1

        Key  : Analysis.CPU.Sec
        Value: 88

        Key  : Analysis.DebugAnalysisProvider.CPP
        Value: Create: 8007007e on DESKTOP

        Key  : Analysis.DebugData
        Value: CreateObject

        Key  : Analysis.DebugModel
        Value: CreateObject

        Key  : Analysis.Elapsed.Sec
        Value: 89

        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 573

        Key  : Analysis.System
        Value: CreateObject

        Key  : CLR.Engine
        Value: CLR

        Key  : CLR.Version
        Value: 4.0.30319.0

        Key  : Timeline.OS.Boot.DeltaSec
        Value: 6207

        Key  : Timeline.Process.Start.DeltaSec
        Value: 6188


    NTGLOBALFLAG:  0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    APPLICATION_VERIFIER_FLAGS:  0

    CONTEXT:  (.ecxr)
    rax=00000000000029b0 rbx=0000000002a1c3b0 rcx=0000000009da1e78
    rdx=0000000009d9b340 rsi=0000000002a1c3b0 rdi=0000000002a1bec0
    rip=00007ffc31954548 rsp=0000000002a1c648 rbp=0000000002a19db0
     r8=0000000000000000  r9=0000000009da0038 r10=0000000002a19000
    r11=0000000002a19000 r12=0000000009da9148 r13=0000000009d9b340
    r14=0000000009d90298 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010284
    nvwgf2umx_cfg!OpenAdapter12+0x124de28:
    00007ffc`31954548 41c60300        mov     byte ptr [r11],0 ds:00000000`02a19000=00
    Resetting default scope

    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 00007ffc31954548 (nvwgf2umx_cfg!OpenAdapter12+0x000000000124de28)
       ExceptionCode: c00000fd (Stack overflow)
      ExceptionFlags: 00000001
    NumberParameters: 2
       Parameter[0]: 0000000000000001
       Parameter[1]: 0000000002a19000

    PROCESS_NAME:  explorer.exe

    ERROR_CODE: (NTSTATUS) 0xc00000fd - Eine neue Schutzseite f r den Stapel kann nicht erstellt werden.

    EXCEPTION_CODE_STR:  c00000fd

    EXCEPTION_PARAMETER1:  0000000000000001

    EXCEPTION_PARAMETER2:  0000000002a19000

    MISSING_CLR_SYMBOL: 0

    ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [OneBitCallError] from Frame:[3] on thread:[2660] ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

    STACK_TEXT:  
    00000000`00000000 00000000`00000000 nvwgf2umx_cfg!OpenAdapter12+0x0


    SYMBOL_NAME:  nvwgf2umx_cfg!OpenAdapter12+0

    MODULE_NAME: nvwgf2umx_cfg

    IMAGE_NAME:  nvwgf2umx_cfg.dll

    STACK_COMMAND:  .ecxr ; ~~[0x2660]s ; .frame 3 ; ** Pseudo Context ** ManagedPseudo ** Value: 1c680dcf300 ** ; kb

    BUCKET_ID_MODPRIVATE: 1

    FAILURE_BUCKET_ID:  STACK_OVERFLOW_c00000fd_nvwgf2umx_cfg.dll!OpenAdapter12

    OS_VERSION:  10.0.19041.1

    BUILDLAB_STR:  vb_release

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    FAILURE_ID_HASH:  {dd1c9bb5-fa48-6242-4a51-11897efdb53d}

    Followup:     MachineOwner
    ---------

    What else can I do to make the crashes stop?

    Tuesday, July 14, 2020 7:27 AM

All replies

  • you could try: Debugging a Stack Overflow
    did you perhaps change the default settings for the page file?
    any 3rd party Antivirus?
    But as the crash is in a NVidia dll, you should probably ask in their forum.
    Tuesday, July 14, 2020 8:21 PM
  • Hi,

    Since the crash is in a NVidia dll, I suggest submit a new post in Nvidia Forum:

    https://www.nvidia.com/en-us/geforce/forums/discover/

    I understand the inconvenience caused. I will be glad to assist you with this.

    This "Windows 10 General" Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details. 


    "Windows 10 General" forum will be migrating to a new home on Microsoft Q&A!

    We invite you to post new questions in the "Windows 10 General"  forum's new home on Microsoft Q&A!

    For more information, please refer to the sticky post.


    Monday, July 20, 2020 3:24 AM
  • I already did, and they're referring to the fact that my CPU is unstable.
    Monday, July 20, 2020 5:54 PM
  • Still waiting for the assistance you were speaking of.

    Friday, July 24, 2020 6:05 AM