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USB device is not recognized message RRS feed

  • Question

  • Windows keeps sending a message (about every 15 seconds) that USB DEVICE is not recognized....when there are not devices attached.  How can I stop this.  It just started today and I do not know why.
    Saturday, December 24, 2011 10:11 PM

Answers

  • Please check if there are any USB devices attached.

     

    Boot the in Safe Mode and Clean Boot to check if it works properly. 

     

    Ensure that all the drivers are the latest version, especially for the chipset (motherboard) driver and the update for BIOS.

     

    In addition, if any USB hub is used, please bypass it and connect the driver directly. If any un-used USB device is connected, please also unplug it.

     

    You may also reinstall USB controllers as below:

     

    Reinstall USB controllers

    ====================

    Note: If you are using a USB mouse, please follow the "Use the Keyboard" steps to reinstall USB controllers. Windows Vista will reinstall all controllers automatically after restarting your computer.

     

    Use the Mouse

    --------------

    First, please disconnect all USB devices and then perform the following steps:

     

    1. Click "Start", type "Device Manager" (without the quote) in the Search bar and press "Enter". Click Continue if necessary.

    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".

    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

     

    Then, restart your computer and Windows Vista will reinstall all USB controllers automatically.

     

    Use the Keyboard

    -----------------

    First, please disconnect all USB devices. Then, go through the following steps:

     

    1. Press "Ctrl + Esc" to open the Start Menu.

    2. Type Device Manager in the Search bar and press "Enter". Click Continue if necessary.

    3. In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".

    4. Press "Right" and expand it.

    5. Press "Down" to move to the first item and press "Delete" to remove it.

    6. Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".


    Sabrina

    TechNet Community Support


    • Edited by Sabrina Shen Monday, December 26, 2011 7:34 AM
    • Marked as answer by Sabrina Shen Friday, December 30, 2011 8:44 AM
    Monday, December 26, 2011 7:34 AM