Answered by:
IE10 YouTube 500 Internal Server Error

Question
-
You're probably thinking that this is a YouTube problem... maybe it is, but I have only found this problem on IE10 and any other browser works fine.
When I go to a video page (not home page or search results) on YouTube, I always get the iconic 'monkey' error.
For example, this link will cause an error: http://www.youtube.com/watch?v=9bLzEtfsxhM
The error information changes every time. I've tried setting the document mode to IE9 but it doesn't work. I've got another computer at home that runs IE9 and the videos work fine. I've tried changing the user agent string but this doesn't work either. Refreshing cache, editing request in Fiddler, etc., doesn't work.
Friday, December 21, 2012 11:38 PM
Answers
-
Hi,
that's a 'custom' error page from the youtube webmasters... the content looks like the stream bytes for the 'video'.....(the standard 500 error page does not have a blurb about monkeys.... Bozo was once the throbber for Mozilla browsers.
the first test for troubleshooting issues in IE (and other browsers) is to use noAddons mode (the video is html5 video, not flash, so it'll work in noAddons mode.)
I could not reproduce the issue from you provided link, but I see in your 'Video' that you are using the Yahoo toolbar in IE10.... I imagine also that the YTB will be installed also in Safari (whether or not you wanted it).
My money's on one of your addons... what security software do you have installed? I think yahoo call their 'free' version 'spy'... something...
on yt video elements you can select the debug info from the <video> elements' context menu.
{"b":[],"j":[],"i":["926102","916626","920704","912806","928001","922403","922405","929901","913605","929104","913546","913556","908496","920201","913302","919009","911116","926403","901451","902556"],"Rp":"//s.youtube.com/s","Tl":false,"Ul":0,"xc":100,"Ng":false,"S":"detailpage","Fp":"en_GB","Wl":"yt","R":{"width":640,"height":390},"Lp":null,"referrer":"http://www.youtube.com/watch?v=9bLzEtfsxhM","region":"AU","e":"endscreen","Z":{"width":1366,"height":768},"Da":56,"Ca":"m","tc":8416,"da":{"width":1,"height":1},"Sp":"oWpnDFZ-oHM7eTaXVvivIpEJ5M-MQwuyR","Ac":"watch7ad_html5","format":{"a":false,"Ua":{"b":false,"j":null,"e":null,"A":"http://r1---sn-uxanug5-hxae.c.youtube.com/videoplayback?source=youtube&ip=120.151.29.48&cp=U0hUS1dRVl9OS0NONF9PS1pFOjRjSmZCR1JtOU03&gcr=au&upn=A7y1pD7768M&ipbits=8&itag=43&expire=1356768491&fexp=926102%2C916626%2C920704%2C912806%2C928001%2C922403%2C922405%2C929901%2C913605%2C929104%2C913546%2C913556%2C908496%2C920201%2C913302%2C919009%2C911116%2C926403%2C901451%2C902556&ms=au&mt=1356745990&key=yt1&id=44b7dec4437766c6&sparams=cp%2Cgcr%2Cid%2Cip%2Cipbits%2Citag%2Cratebypass%2Csource%2Cupn%2Cexpire&ratebypass=yes&sver=3&mv=m&signature=328BEB4C4886857316BC4DDE26158521421D18A1.99C18F892614F0D2B476B6AEBF4FBCA2EF95B09D","a":"43","i":false,"k":{"ptk":"dovetastic%2Buser","oid":"m9vR2T-BKedI0XXJwHS0Uw","ptchn":"dovetastic","pltype":"content"}},"j":null,"qh":"video/webm; codecs=\"vp8.0, vorbis\"","Wd":"medium","e":false,"b":{"width":640,"height":360},"i":null},"Xl":false,"wa":0,"cc":0,"Na":"AATR9Azg636CyDwU","Mp":"f:endscreen,rv:9bLzEtfsxhM","Yl":true,"J":"RLfexEN3ZsY","Ga":{"width":640,"height":360},"I":[],"Ee":494.135,"F":118.385,"debug_videoId":"RLfexEN3ZsY","debug_playbackQuality":"medium","debug_date":"Sat Dec 29 13:02:01 UTC+1100 2012"}
since the error message is a customized message from the yt servers, I would suggest that you use the yt feedback links, but my money's on your addons.
this forum is for Questions regarding Internet Explorer 8, 9 and 10 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us
your right.... YT issues is off topic for this forum.
Rob^_^
- Marked as answer by Spencer Xi Monday, December 31, 2012 2:46 AM
Saturday, December 29, 2012 2:05 AM
All replies
-
Can anybody at least confirm this somewhere else?
This first started the day I posted this. I left my computer on sleep overnight with a video on YouTube open so I could play it in the morning. I woke it back up and refreshed the video page. Then it gave me the error.
I can, however, download YouTube videos through a 3rd party website, so it isn't a connectivity issue.
I'm running Windows 7 x64 Professional with IE10 Release Preview.
Monday, December 24, 2012 12:05 PM -
Hi,
Based on my research, I found some useful information for this issue.
The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site's server but the server could not be more specific on what the exact problem is.Most of the time, "gone wrong" means an issue with the page or site's programming, nothing you have anything to do with.
How to fix The 500 Internal Server Error, please refer to the link below:
http://pcsupport.about.com/od/findbyerrormessage/a/500servererror.htm
Hope this helps.
Spencer
TechNet Community SupportTuesday, December 25, 2012 4:37 AM -
Thanks for the link. I've had a look and tried a few of those suggestions with no success. However, I have seen somebody else is getting it in Safari.
Switching to featherweight mode for YouTube video pages fixes the problem, but it doesn't display stuff like comments.
Wednesday, December 26, 2012 3:26 PM -
Hi,
that's a 'custom' error page from the youtube webmasters... the content looks like the stream bytes for the 'video'.....(the standard 500 error page does not have a blurb about monkeys.... Bozo was once the throbber for Mozilla browsers.
the first test for troubleshooting issues in IE (and other browsers) is to use noAddons mode (the video is html5 video, not flash, so it'll work in noAddons mode.)
I could not reproduce the issue from you provided link, but I see in your 'Video' that you are using the Yahoo toolbar in IE10.... I imagine also that the YTB will be installed also in Safari (whether or not you wanted it).
My money's on one of your addons... what security software do you have installed? I think yahoo call their 'free' version 'spy'... something...
on yt video elements you can select the debug info from the <video> elements' context menu.
{"b":[],"j":[],"i":["926102","916626","920704","912806","928001","922403","922405","929901","913605","929104","913546","913556","908496","920201","913302","919009","911116","926403","901451","902556"],"Rp":"//s.youtube.com/s","Tl":false,"Ul":0,"xc":100,"Ng":false,"S":"detailpage","Fp":"en_GB","Wl":"yt","R":{"width":640,"height":390},"Lp":null,"referrer":"http://www.youtube.com/watch?v=9bLzEtfsxhM","region":"AU","e":"endscreen","Z":{"width":1366,"height":768},"Da":56,"Ca":"m","tc":8416,"da":{"width":1,"height":1},"Sp":"oWpnDFZ-oHM7eTaXVvivIpEJ5M-MQwuyR","Ac":"watch7ad_html5","format":{"a":false,"Ua":{"b":false,"j":null,"e":null,"A":"http://r1---sn-uxanug5-hxae.c.youtube.com/videoplayback?source=youtube&ip=120.151.29.48&cp=U0hUS1dRVl9OS0NONF9PS1pFOjRjSmZCR1JtOU03&gcr=au&upn=A7y1pD7768M&ipbits=8&itag=43&expire=1356768491&fexp=926102%2C916626%2C920704%2C912806%2C928001%2C922403%2C922405%2C929901%2C913605%2C929104%2C913546%2C913556%2C908496%2C920201%2C913302%2C919009%2C911116%2C926403%2C901451%2C902556&ms=au&mt=1356745990&key=yt1&id=44b7dec4437766c6&sparams=cp%2Cgcr%2Cid%2Cip%2Cipbits%2Citag%2Cratebypass%2Csource%2Cupn%2Cexpire&ratebypass=yes&sver=3&mv=m&signature=328BEB4C4886857316BC4DDE26158521421D18A1.99C18F892614F0D2B476B6AEBF4FBCA2EF95B09D","a":"43","i":false,"k":{"ptk":"dovetastic%2Buser","oid":"m9vR2T-BKedI0XXJwHS0Uw","ptchn":"dovetastic","pltype":"content"}},"j":null,"qh":"video/webm; codecs=\"vp8.0, vorbis\"","Wd":"medium","e":false,"b":{"width":640,"height":360},"i":null},"Xl":false,"wa":0,"cc":0,"Na":"AATR9Azg636CyDwU","Mp":"f:endscreen,rv:9bLzEtfsxhM","Yl":true,"J":"RLfexEN3ZsY","Ga":{"width":640,"height":360},"I":[],"Ee":494.135,"F":118.385,"debug_videoId":"RLfexEN3ZsY","debug_playbackQuality":"medium","debug_date":"Sat Dec 29 13:02:01 UTC+1100 2012"}
since the error message is a customized message from the yt servers, I would suggest that you use the yt feedback links, but my money's on your addons.
this forum is for Questions regarding Internet Explorer 8, 9 and 10 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us
your right.... YT issues is off topic for this forum.
Rob^_^
- Marked as answer by Spencer Xi Monday, December 31, 2012 2:46 AM
Saturday, December 29, 2012 2:05 AM