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Unable to use codes after moving to new phone RRS feed

  • Question

  • I recently had to replace my damaged iPhone.   I turned off all existing apps from my Microsoft account security page, installed authenticator on my new phone and added the account to it but every time I try to use a security code provided by authenticator the app I am trying to log into says "the security code you entered was not valid".

    Please help!

    Thanks!

    Sunday, July 7, 2019 4:21 PM

All replies

  • Same problem can't enroll new devices after removing my device, we get the QR but we dont receive the notification in the app.
    Sunday, July 7, 2019 6:42 PM