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MATSHITA DVD RAM UJ870QJ ATA Device Problem RRS feed

  • Question

  • hi all

    ew Months Ago, i bought a Sony VAIO CR35G laptop, but the dvd drive can't read or BURN any dvds

    and the VAIO recovery wizard can't make any recovery dvds , a message pops up "insert a blank DVD",

    These are brand new DVD's that i am using (4.7 GB/16X DVD-Recordable)


    I also tried writing with Nero and thats not worked either

    Tried everything posted in

    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3591133&SiteID=17


    No results


    What should i do...

    Need to write some important work related data and it's getting delayed due to this problem


    Please help me


    Regards

    K

    Friday, September 12, 2008 11:21 PM

Answers

  •  

    Hi KiranNayak,

     

    Please try to take the following suggestions to resolve this issue.

     

    Suggestion 1: Copy a file into Temporary Burn Folder

    ===============================

    1.On desktop, right click and choose New->TEXT Document.

    2.Navigate to

     

    C:\users\%username%\appdata\Local\Microsoft\Windows\Burn\Temporary Burn Folder

     

    3.Copy the new TEXT document file to this folder.

    4.Restart the computer to test this DVD issue.

     

    Suggestion 2: Rename Temporary Burn Folder

    ===============================

    1.Navigate to

     

    C:\users\%username%\appdata\Local\Microsoft\Windows\Burn\Temporary Burn Folder

     

    2.Rename the Temporary Burn Folder to Temporary Burn Folder.old

    3.Restart the computer to test this DVD issue.

     

    Suggestion 3: Modify Autoplay setting

    ===============================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CDRom

     

    3.Right click the CDRom entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4.Please change "Autorun" value from "0" to "1" (or from “1” to “0”) on right panel.

    5. Restart the computer to test this DVD issue.

     

    In addition, If you install any DVD burning software, please temporarily remove it to test this issue. Thank you for your cooperation.

     

    Hope it helps.

     

    Tuesday, September 16, 2008 6:06 AM
    Moderator

All replies

  • K

     

    I would take Tim's advice in that other thread and contact Sony about this issue. If you tried all of the other fixes, you probably have a dead DVD drive.

     

    Hope this helps.

     


    If this post helps to resolve your issue, click the Mark as Answer or Helpful button at the top of this message.
    By marking a post as Answered, or Helpful you help others find the answer faster.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Saturday, September 13, 2008 3:10 AM
    Moderator
  •  

    Hi KiranNayak,

     

    Please try to take the following suggestions to resolve this issue.

     

    Suggestion 1: Copy a file into Temporary Burn Folder

    ===============================

    1.On desktop, right click and choose New->TEXT Document.

    2.Navigate to

     

    C:\users\%username%\appdata\Local\Microsoft\Windows\Burn\Temporary Burn Folder

     

    3.Copy the new TEXT document file to this folder.

    4.Restart the computer to test this DVD issue.

     

    Suggestion 2: Rename Temporary Burn Folder

    ===============================

    1.Navigate to

     

    C:\users\%username%\appdata\Local\Microsoft\Windows\Burn\Temporary Burn Folder

     

    2.Rename the Temporary Burn Folder to Temporary Burn Folder.old

    3.Restart the computer to test this DVD issue.

     

    Suggestion 3: Modify Autoplay setting

    ===============================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CDRom

     

    3.Right click the CDRom entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4.Please change "Autorun" value from "0" to "1" (or from “1” to “0”) on right panel.

    5. Restart the computer to test this DVD issue.

     

    In addition, If you install any DVD burning software, please temporarily remove it to test this issue. Thank you for your cooperation.

     

    Hope it helps.

     

    Tuesday, September 16, 2008 6:06 AM
    Moderator